GENY B NIYOKWAMBAZA
Ottawa
Summary
Experienced Office Management and Administration Professional, optimizing productivity, efficiency and service quality across various environments. committed to providing outstanding customer service and assistance. Eager to Contribute to team success through hard work and motivated to learn, grow, and excel.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher
Distribution Stox
07.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Administrative Coordinator
Day & Ross Freight
04.2022 - Current
- Book delivery appointments with consignee to ensure deliveries are done in a timely manner.
- Ensured customers received their deliveries within the set time frame.
- Tracking the status of inbound and outbound shipments in transit to confirm on time delivery.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Reduced customer complaints by closely monitoring delivery progress and communicating delays promptly.
- Verified accuracy of invoices against dispatched shipments to prevent billing discrepancies.
- Handled incoming calls from customers, addressing inquiries and providing updates on shipment status.
- Train and supervises new hires.
- Processed agency broker's pay
- Book Amazon loads and verifying tracking numbers and PO numbers using Excel Spreadsheets.
- Supported team members during peak periods, stepping into cover shifts when needed to maintain service levels.
- Collaborated with management to develop strategies for improving overall delivery performance.
Customer Service Representative
Millennium 1 Solutions
07.2021 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to all inbound inquires.
- Assisted Clients with application processing, account updates/ inquiries, credit information and website support.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for client.
Education
Advanced Diploma - Business Management And Entrepreneurship.
Algonquin College
Ottawa, ON06.2024
Skills
- Time Management
- Data Entry
- Google Suite Proficiency
- Logistics Softwear ( AS400, EMS )
- Attention to details
- Payroll and budgeting
- Customer Service
- Microsoft Office
Languages
English
Native or Bilingual
French
Native or Bilingual
Volunteer work
Summer 2018
Camp Counsellor, Franco-cite Summer Camp, Ottawa.
- Created and Monitored activities
- Ensure a secure, safe and clean environment.
Certification
CPR/AED Level C Certification
References
Available Upon Request.
Timeline
Dispatcher
Distribution Stox
07.2024 - Current
Administrative Coordinator
Day & Ross Freight
04.2022 - Current
Customer Service Representative
Millennium 1 Solutions
07.2021 - 01.2022
Advanced Diploma - Business Management And Entrepreneurship.
Algonquin College
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