Gentille Umuhoza
Kitchener,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Execrative Aviation
4881 Fountain St N #1, Breslau, ON N0B 1M0
10.2022 - 05.2023
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Provided follow through on all calls with confirmations and dissemination of requested information.
Camp Leader
Glen Cross Baptist Church
01.2012 - 02.2017
- Assisted seniors with exercising, walking and Playing for their health.
- Organized activities, project and housekeeping, Led activities and helped children with discipline and playing games.
- Made sure the children are safe and they are not missing.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Trained staff in proper implementation of program systems, familiarizing with camp traditions, verifying basic knowledge of activities and providing safe environment training.
- Maintained camper files, properly storing and maintaining personal information.
- Supervised young campers in recreational activities such as youth sports, aquatics and arts and crafts.
- Advised camp management of camper-related issues and helped to formulate targeted resolution plans.
- Monitored campers' arrivals and departures and noted absences and illnesses in each child's record.
- Created interesting and educational lesson plans and implemented activities while engaging with children.
- Led groups of children safely through variety of camp activities.
Quality Control
Oshkosh Clothing Factory
01.2016 - 01.2017
- Checked, ticketed, and labeled as required, all boxes and cartons for shipping.
- Cleared and processed boxes for movement to staging areas.
- Systemic inbound load receiving using Radio Frequency (RF) Scanner.
- Performed material handling and stock movement, repackaged as needed.
- Stretched, wrapped and moved boxes and pallets.
- Organized clothes according to sizes.
- Worked safely and abided by all Carter's safety rules and procedures.
- Communicated with production team members about quality issues.
- Monitored production processes to gain an understanding of problematic steps and rectify issues.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Followed orders precisely for correct items, sizes and quantities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Packager/ Machine Operator
BGF Canada
01.2015 - 01.2016
- Work at a very fast pace packing crackers in the boxes.
- Maintained a clean and well-organized work area at all times.
- Minimized waste and reduced volume of packaging materials used to prepare shipments.
- Promoted delivery efficiency by accurately labeling and organizing containers.
Education
First Aid and CPR Training -
Kitchener, ON2017
High School Diploma - undefined
Eastwood collegiate institute
2016
Skills
- Assembly and Production
- Heavy Lifting
- Rig-Up Procedures
- CNC Machines
- Machining and Production Standards
- Safety Compliance
- Hand and Power Tools
- Customer Service and Assistance
- Microsoft Office
- Leadership and Change Management
- Customer Service Excellence
- Conflict Resolution Techniques
Timeline
Customer Service Agent
Execrative Aviation
10.2022 - 05.2023
Quality Control
Oshkosh Clothing Factory
01.2016 - 01.2017
Packager/ Machine Operator
BGF Canada
01.2015 - 01.2016
Camp Leader
Glen Cross Baptist Church
01.2012 - 02.2017
First Aid and CPR Training -
High School Diploma - undefined
Eastwood collegiate institute