Gentille Ntuyenabo
Calgary,AB
Summary
Reliable and adaptable professional with 10+ years of experience in customer service, administration, and healthcare support. Skilled in fast-paced environments, delivering high-quality service to diverse populations. Strong communication, problem-solving, and teamwork abilities, with a proven commitment to efficiency, professionalism, and continuous growth.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Maintenance Team Supervisor
Volunteer
Calgary, AB
08.2024 - Current
- Supervise weekly maintenance and cleaning operations
- Ensure proper use of PPE and safe handling of chemicals
- Manage inventory, supplies, and ordering
- Lead and coordinate a diverse team
Private Caregiver
Self-Employed
Calgary, AB
06.2025 - 08.2025
- Delivered comprehensive, hands-on care for a quadriplegic patient, including bathing, grooming, dressing, and mobility assistance
- Managed feeding tube care, meal preparation, and nutritional monitoring
- Conducted frequent vital sign monitoring and performed tracheostomy care and suctioning
- Maintained strict infection control and hygiene standards
- Provided compassionate emotional support during end-of-life care
- Coordinated with family and healthcare providers while maintaining detailed records
Sales Associate
TJX Canada
Calgary, AB
08.2021 - 08.2025
- Assisted high volumes of customers while maintaining store organization
- Processed transactions and handled cash accurately
- Restocked merchandise and supported warehouse duties
- Trained new staff and contributed to team performance
Receptionist
Core Health Centre
Calgary, AB
09.2024 - 12.2024
- Welcomed and assisted over 50 patients daily in a busy clinical environment
- Processed insurance claims and maintained accurate patient records
- Supported administrative workflows and enhanced patient satisfaction
Customer Service Representative
LodgeLink
Calgary, AB
09.2023 - 04.2024
- Provided bilingual customer support for hotel reservations and inquiries
- Resolved over 50 service tickets daily with efficiency and accuracy
- Managed multiple systems while maintaining high performance standards
Office Administrator
Minibulk Inc. & BlackEarth
Calgary, AB
07.2021 - 06.2022
- Delivered administrative support ensuring compliance with company policies
- Coordinated mail, logistics, and scheduling across multiple locations
- Maintained inventory records and supported warehouse operations
- Liaised with vendors and organized meetings
Education
Health Care Aide Diploma -
Bow Valley College
Calgary, AB 01.2018 - 06.2018
High School Diploma - Bilingual Program
École La Rose Sauvage
Calgary, AB 09.2014 - 06.2017
Skills
CORE SKILLS
Languages
- English & French (fluent); Swahili (conversational)
Customer Service & Operations
- Customer service & client relations
- Cash handling & POS systems
- Transaction processing
- Multitasking in fast-paced environments
Administrative & Technical
- Administrative support & coordination
- Record keeping & accurate documentation
- Software & multi-system use
- Time management & organization
Problem Solving & Teamwork
- Problem-solving & critical thinking
- Teamwork & leadership support
- Adaptability under pressure
HEALTHCARE & CLINICAL SKILLS
- Patient care & support
- Vital signs & condition monitoring
- Tracheostomy care & suctioning
- Feeding tube & enteral care
- Catheter care & infection prevention
- Infection control & safety compliance
- Safe transfers & patient handling
- Documentation & reporting
- Emotional & end-of-life support
- Ethical & professional practice
Additional Information
Strong interpersonal and communication skills with the ability to work effectively with diverse individuals and teams. Physically capable and comfortable in hands-on, fast-paced environments, with a proven ability to adapt and maintain efficiency. Brings a positive, team-oriented mindset, with personal interests in fitness, basketball, and activities that promote teamwork and discipline.
Volunteer Experience
Served as a Maintenance Team Supervisor in Calgary, AB since August 2024, overseeing weekly cleaning and maintenance operations in a newly renovated facility. Responsible for ensuring proper use of PPE and safe handling of chemicals while maintaining a safe work environment. Managed inventory, supplies, and ordering processes, and led a diverse team to ensure efficient and consistent operations.
Healthcare Technical Skills
- Tracheostomy care and suctioning
- Feeding tube management and enteral nutrition support
- Catheter care and infection prevention
- Safe patient handling and transfers (ceiling lift)
- Monitoring vital signs and patient condition
- Documentation and reporting using proper medical formats
- Emotional support and end-of-life care
- Strong ethical and professional practice in healthcare settings
Timeline
Private Caregiver
Self-Employed
06.2025 - 08.2025
Receptionist
Core Health Centre
09.2024 - 12.2024
Maintenance Team Supervisor
Volunteer
08.2024 - Current
Customer Service Representative
LodgeLink
09.2023 - 04.2024
Sales Associate
TJX Canada
08.2021 - 08.2025
Office Administrator
Minibulk Inc. & BlackEarth
07.2021 - 06.2022
Health Care Aide Diploma -
Bow Valley College
01.2018 - 06.2018
High School Diploma - Bilingual Program
École La Rose Sauvage
09.2014 - 06.2017