Genoveva Villena
Vancouver,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Live-In Nanny
Mr. & Mrs. Derrick Hunter
06.2018 - 09.2023
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Kept children's areas neat and clean.
- Assisted with housework such as laundry and cooking.
- Implemented daily routine to maintain structure and stability
- Transported children safely to school, activities and appointments on time.
- Prepared and accompanied children on outings and vacations, supervising playtime and other activities for safety purposes.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Met with parents about daily activities, positive developments, and issues.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Washed and ironed children's clothing to maintain neatness at all times.
Customer Service Representative
Parq Vancouver
09.2017 - 06.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Cocktail Waitress
Edgewater Casino
03.2008 - 09.2017
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
- Checked identification for minimum age for sale of alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Home Care Aide Diploma - Health Care Aide
All-Care Home Support, Services
North Vancouver, BC05.1995
Word Processing Secretary - Secretarial Work
Compu College
Vancouver, BC05.1994
Skills
- Homework Support and Assistance
- Household Management
- Educational Support
- Meal Planning and Preparation
- Infant, Toddler and Preschool Curricula
- Running Errands
- Superior Communication Skills
- Child Supervision
- Grocery Shopping
- Dietary Needs
- Healthy Meals and Snacks
- Family Support
Languages
Tagalog
Full Professional
Spanish
Elementary
Timeline
Live-In Nanny
Mr. & Mrs. Derrick Hunter
06.2018 - 09.2023
Customer Service Representative
Parq Vancouver
09.2017 - 06.2019
Cocktail Waitress
Edgewater Casino
03.2008 - 09.2017
Home Care Aide Diploma - Health Care Aide
All-Care Home Support, Services
Word Processing Secretary - Secretarial Work
Compu College
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