Genoveva Villena

I looked after the youngest one since she was an infant and slept in the same room. Waking up at least two times at night to give her milk.

I cooked and fed them nutritious foods and snacks that are good for babies and toddlers.

Assisting with morning and bedtime routines.

Driving them to school, extracurricular activities, and appointments.

Played with educational toys such as blocks, puzzles, and board games.

Do some light household chores, such as the kids' laundry and cleaning their rooms.

Running errands, such as groceries and household supplies.

Answer customer inquiries by phone or email.

I am responsible for assisting players by addressing their inquiries on how to be a member, by using the Encore card, and how to earn points.

I provide information about the Parq Casino's products and services.

I also address some of their complaints and patiently explain to the players the best solution to the problem.

Resolved complex problems by working with other departments to provide solutions that meet players needs.

CSRs play an important role in maintaining players' satisfaction to come back to the casino.

Greeted players and guests with a smile, asked their names, and it's a bonus if you remember and call them by their names when you give the order, and I always get good feedback.

Taking food orders, modifying the way they want, and telling them about our new menus and specials for the day.

Received payment by cash or credit card and return change when necessary.

Assisted in stocking bar area with beer, wine, spirits, paper products, straws and stirrers.

Cleared tables quickly after guests departed.

Provided compassionate end-of-life care for dying patients by creating a comfortable atmosphere for them and their family members.

• Collaborated with other healthcare professionals to ensure quality patient care was delivered effectively.
• Attended continuing education courses related to gerontology in order to stay up-to-date on best practices in senior care.

Provided assistance and physical support to residents in activities of daily living, including bathing, dressing and grooming.

Assessed resident needs related to mobility issues, nutrition, hygiene and grooming habits, mental health issues or spiritual needs.

Transported residents safely from one location to another when necessary via wheelchair or stretcher.

Ensured that medications were administered correctly and on time according to physician orders.

Provided emotional support to families during difficult times while maintaining professional boundaries.

Reported any changes in the resident's condition or behavior promptly to the supervisor or nurse manager.