Genoveva Southey
Summary
Seasoned visionary HR professional with10 plus years of a robust history, spearheading transformative initiatives and dramatically enhancing organizational culture, talent development, and operational efficiency. This includes a recent role as Director of Human Resources. Instrumental in elevating employee engagement, reducing turnover and accelerating leadership and readiness, resulting in an increase in internal promotions. A strategic professional of data driven solutions which then lead to a great boost in work productivity, a cut in recruitment costs, while championing diversity and a rise in minority leadership representation and optimizing performance.
An accomplished Human Resources Executive proactive in meeting company issues head-on with creative and innovative approach. Knowledgeable about changing industry and employment market demands. Expertise includes benefits administration, compensation structuring, and recruitment.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Human Resources
Southern Inyo Healthcare District
08.2019 - 11.2024
- Collaborated with senior leadership understanding the organizations goals and strategy related to staffing, recruiting and retention, achieving a 45% reduction I turnover
- Developed, lead, coordinated and implemented policies, processes, training, initiatives and surveys
- Administered and overseen the administration of human resource programs including but not limited to compensation, benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, productivity and recognition
- I identified staffing and recruiting needs, developing and executing best practices for hiring and talent management
- Conducted research and analysis of organizational trends including review of reports and metrics
- Monitored and ensured the districts compliance with federal, state and local employment laws and regulations
- I also recommended best practices, reviewed and modified policies and practices to maintain compliance
- Worked with legal team to update and revise employee handbook for distribution
- Developed and maintained departmental budget, reducing cost per hire and developed plans to integrate certain positions, cutting the annual wage costs
- Facilitated professional development, training and certification activities for individual departments and staff members
- Provided leadership and support to all staff members
- Developed and lead the HR team
- Managed the onboarding process, providing new hires with necessary tools for success from day one.
- Directed each phase of hiring process, encompassing employment verification, employee relations investigations, criminal background checks and onboarding.
- Maintained "open door" policy to encourage employee communications and resolution of issues.
- Coordinated and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
- Managed complex employee relations issues, reducing legal risks and maintaining a positive work environment.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Developed comprehensive employee training programs, resulting in a more skilled workforce.
- Structured compensation and benefits according to market conditions and budget demands.
- Collaborated on hiring and training of new employees, professional growth of staff and team building and motivation.
- Implemented competitive compensation packages, attracting top-tier candidates and retaining valuable employees.
- Implemented data-driven decision-making processes within the HR department to identify areas of improvement.
- Increased employee engagement with open communication channels and regular feedback opportunities.
- Led HR department restructuring, optimizing team resources for improved productivity and effectiveness.
- Created succession planning strategies to ensure leadership continuity and long-term success.
- Mitigated risk exposure through diligent workplace safety practices and proactive policy enforcement.
- Conducted thorough job analyses to develop accurate position descriptions and salary structures.
- Established performance management systems to align individual goals with organizational objectives.
- Improved employee retention by implementing strategic HR initiatives and conducting regular staff evaluations.
- Coordinated professional development programs that resulted in enhanced employee skills, boosting internal promotions.
- Optimized workforce planning strategies to align staffing levels with business needs efficiently.
- Streamlined recruitment processes for increased efficiency in hiring top talent.
- Negotiated favorable contracts with vendors, maximizing the value of HR services received while minimizing costs.
- Oversaw benefits administration, ensuring compliance and cost-effectiveness of offerings.
- Fostered strong relationships between human resources staff members, encouraging collaboration on projects.
- Enhanced company culture by promoting diversity and inclusion initiatives.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Directed hiring and onboarding programs for new employees.
- Educated employees on company policy and kept employee handbook current.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Devised hiring and recruitment policies for [Number]-employee company.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Distributed employee engagement surveys to identify areas of improvement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Liaised between multiple business divisions to improve communications.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Fostered positive work environment through comprehensive employee relations program.
- Instructed senior leaders on appropriate employee corrective steps.
- Recruited top talent to maximize profitability.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Created and implemented forward-thinking initiatives to improve employee engagement.
Human Resources Manager
Stone Brothers, LLC – Darwin Mine
09.2016 - 12.2019
- Managed payroll and payroll systems for employees in California and Nevada
- Managed the talent acquisition process, which included recruitment, interviewing and hiring of qualified candidates
- Maintained all staff employment paper records
- Organized and maintained business materials along with mining documentation
- Completed terminations or employment with management request
- Ensuring to follow all state guidelines and regulations
- Maintained ordering system and input office and outside orders for the company
- Set up travel and housing for employees
- Developed and trained HR assistant to fit organizational needs
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Conducted comprehensive HR audits to ensure compliance with labor laws and regulations, mitigating risk of legal issues.
HR Assistant / Admissions
Ridgecrest Regional Hospital
02.2010 - 07.2016
- Maintained and updated human resource files, records and documentation
- Assisted and answered frequently asked questions from applicants and employees related to policies, benefits, hiring process etc… referred more complex questions to appropriate senior HR staff
- Maintained the integrity and confidentiality of human resource files and records
- Performed periodic audits of employee files to ensure that all required documents are collected and filed
- Provided clerical support
- Assisted with the new hire orientation
- Processed insurances for patient visits
- Politely and friendly checked patients into visits, answered questions or connected patient to correct resource
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
Receptionist
Ridgecrest Chamber of Commerce
01.2008 - 08.2010
- Handled all incoming calls, received and directed visitors
- Maintained and distributed brochures and information
- Handled correspondence, assembled mailings
- Maintained office machinery
- Was responsible for typing up correspondences to business and chamber members
- Was responsible for copying, faxing, mailing, and making phone calls
- Run chamber errands and make deliveries to chamber members
- Monitored office supplies and purchased items as needed following set budget
- Assisted president, program director, board members whenever needed
- Assisted in setting up chamber luncheons and meetings
- Attended chamber meetings and recorded appropriate meeting minutes
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with planning office events and meetings for smooth execution.
- Supported company correspondence by drafting and distributing memos and emails.
Education
Diploma - College preparatory emphasis
Owens Valley Unified
Human Resources Management
Villanova University
01.2020
Skills
- Capacity for strategic planning
- Talent acquisition and retention
- Performance management
- Leadership development
- Change management
- Employee relations
- Workforce analytics
- Organizational Development
- Strong conflict resolution skills
- Training and Development
- Policy Formation
- Market research on wages
- MS Word, Office, Excel and Power point
- Document management
- Disciplined and Flexible
- Team building and cohesion
- Capacity to lead and motivate others
- Legal compliance
- Cost control and budget management
- Valuing and utilizing diversity and inclusion
- High-level communication skills
- Exceptional problem-solving and decision-making abilities
- Ability to delegate tasks
- Project management
- HRIS (Human Resources Information Systems)
- Compensation and benefits
- Customer service excellence
- Employee management
- Solution oriented
- Goal oriented
- Compassionate but firm
- Adaptability to changing conditions and emotional intelligence
- An honest and ethical mindset toward business
- Creative and innovative spirit
- Benefits administration
- Compliance management
- HR analytics
- Records management
- Payroll management
- Background checks
- Diversity and inclusion
- Regulatory compliance
- HR software proficiency
- Workers' compensation oversight
- Dispute mediation
Certification
- SHRM Learning System Participant – Society for Human Resource Management.
- Professional in Human Resources (PHR) - HR Certification Institute.
Timeline
Director of Human Resources
Southern Inyo Healthcare District
08.2019 - 11.2024
Human Resources Manager
Stone Brothers, LLC – Darwin Mine
09.2016 - 12.2019
HR Assistant / Admissions
Ridgecrest Regional Hospital
02.2010 - 07.2016
Receptionist
Ridgecrest Chamber of Commerce
01.2008 - 08.2010
Human Resources Management
Villanova University
Diploma - College preparatory emphasis
Owens Valley Unified
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