Gennel Murray
Mississauga,ON
Summary
Friendly and detail-oriented virtual assistant with a strong background in office administration and medical procedures. Adept at providing exceptional customer service, leveraging medical knowledge, and offering efficient problem-solving to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Customer Care Agent
HGS Canada Rogers Communications
10.2021 - Current
- Listen to customers, analyze their needs, and offer adapted solutions
- Provide world-class customer service when handling incoming calls
- Promote Rogers products and services
- Take appropriate action to efficiently resolve issues
- Identify customers' need for additional products and services
- Take accountability to solve issues from beginning to end
- Meet established productivity objectives
- Receive and incorporate feedback to improve personal and business performance.
- Navigated multiple computer systems and applications to find information
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Customer Service Coordinator
Remedy Staffing
08.2017 - 09.2019
- Assisted in recruiting quality students for client opportunities
- Scheduled and maintained office calendar for various appointments and meetings
- Handled workers' compensation and unemployment claims
- Created background information profiles for comprehensive background reports.
- Maintained and managed customer files and databases
- Followed through with client requests to resolve problems
Customer Support Specialist
Manpower
09.2014 - 08.2017
- Maintained and managed customer files and databases
- Conducted in-depth interviews to assess applicants' work history and skills
- Prepared reports for financial advisor meetings.
- Updated account information to maintain customer records
- Served customer account and technical needs across 50+ daily calls, consistently meeting productivity and quality targets
Education
Certificate of Completion in The Virtual Assistant -
Canscribe Career College
Kelowna, BC08.2023
Certificate of Completion -
Bookkeeping Basics Certificate
Google Career 2022
Medical Aesthetic & Laser Technician Diploma -
Looks Aesthetic Academy
Mississauga, ON2019
Skills
Skills & Qualifications:
- Proficient in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
- Travel planning
- Event Planning and Travel Management
- Bookkeeping and Accounting
- Typing speed of 50 wpm with high accuracy
- Excellent verbal and written communication skills
- Over 5 years of customer service experience
- Strong interpersonal skills, excelling as both leader and team player
- Skilled in complaint resolution and negotiation
- Displays politeness, etiquette, and tact in interactions with customers and colleagues
- Adaptable and flexible in fast-paced environments
- Builds customer loyalty through exceptional service
- Effective planning, organization, multitasking, and task prioritization
- Demonstrates empathy and compassion towards customers and colleagues
- Proficient in problem-solving and time management
Timeline
Customer Care Agent
HGS Canada Rogers Communications
10.2021 - Current
Customer Service Coordinator
Remedy Staffing
08.2017 - 09.2019
Customer Support Specialist
Manpower
09.2014 - 08.2017
Certificate of Completion in The Virtual Assistant -
Canscribe Career College
Certificate of Completion -
Bookkeeping Basics Certificate
Medical Aesthetic & Laser Technician Diploma -
Looks Aesthetic Academy
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