GENIENCE TATE
Lancaster
Summary
Organized and dependable professional with strong skills in communication, problem-solving, and team collaboration. Recognized for the ability to manage multiple priorities with accuracy and efficiency while maintaining attention to detail. Adept at building positive relationships, providing empathetic support, and handling sensitive information with discretion. Skilled in streamlining administrative processes, coordinating daily operations, and ensuring smooth workflow in fast-paced environments. Dedicated to delivering excellent service, fostering trust, and contributing to a supportive and productive workplace culture.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Parent Educator
Childcare Resource Center
08.2021 - Current
- Enhanced parenting skills by delivering evidence-based curricula in group workshops and individualized sessions.
- Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients/families.
- Provided crisis intervention for families experiencing domestic violence, substance abuse, or mental health challenges.
- Maintained accurate documentation of client interactions, assessment results, and service referrals to ensure continuity of care across providers.
- Strengthened families by conducting home visits, addressing concerns, and connecting them with appropriate community resources.
Pharmacy Clerk & Customer Service Associate
Walmart
04.2013 - 04.2021
- Supported pharmacists by processing prescriptions promptly, reducing customer wait times.
- Delivered excellent customer service with empathy, cultural sensitivity, and effective communication.
- Managed high-stress situations while maintaining professionalism and resolving conflicts.
- Trained and mentored new associates, fostering a collaborative and supportive workplace.
- Utilized internal systems and tools to meet customer needs and resolve issues efficiently.
- Established and maintained patient profiles, updating organizational database with current information.
Administrative Manager
Thompson’s Tiny Tots Childcare
06.2011 - 04.2013
- Coordinated daily front-desk operations including parent inquiries, student check-ins, and scheduling, ensuring a welcoming and efficient environment.
- Managed enrollment paperwork, attendance logs, and compliance records in accordance with state childcare licensing requirements.
- Acted as the primary point of contact for parents, addressing questions and concerns with professionalism and empathy.
- Maintained inventory of office and classroom supplies, placing timely orders to ensure uninterrupted operations.
- Handled confidential student and staff information with discretion, ensuring compliance with HIPAA and state privacy regulations.
Education
Antelope Valley College
Lancaster, CAHigh School Diploma - undefined
Wasco High School
Wasco, CA05.2009
Skills
- Parenting education expertise
- Family needs analysis
- Teaching & Facilitation Strategies
- Crisis Intervention & Support
- Empathy & Effective Communication
- Community Outreach & Advocacy
- Administrative Efficiency & Organization
- Problem-Solving & Conflict Resolution
Certification
- Adult Mental Health First Aid USA – National Council
- Becoming ACEs Aware in California
- CPR & AED – American Heart Association
- Mandated Reporter Training for Mental Health & Social Workers
- Community Outreach Volunteer Activities
Timeline
Parent Educator
Childcare Resource Center
08.2021 - Current
Pharmacy Clerk & Customer Service Associate
Walmart
04.2013 - 04.2021
Administrative Manager
Thompson’s Tiny Tots Childcare
06.2011 - 04.2013
High School Diploma - undefined
Wasco High School
Antelope Valley College
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