Geneviève Labrie
Lachine,QC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality and wellness industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Sun Life Financial
03.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Effectively maintaining professionalism under pressure while resolving concerns and inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to RTS.
- Resolved customer complaints with empathy, resulting in increased loyalty and restoring trust towards our processes and company image.
Functional Medicine Health Coach
Better Health FM
12.2021 - Current
- Mapping current business and operational processes and recommending areas for improvement.
- Diminished process gaps and creating optimal productivity by supervising workflow efficacy from client acquisition to to client retention.
- Develop collaborative relationships with participants care team
- Motivate, focus, and energize clients utilizing a mobile care management platform.
- Assist clients in finding creative ways to inspire healthier habits.
- Ability to anticipate challenges as well as identify risks and gaps in course of action.
- Knowledge and experience in behavioral change strategies
- Exceptional interpersonal, organization and communication skills
Account Manager
Avec Plaisirs Catering Services
10.2019 - 01.2021
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Defined methods for measuring business and operations success and validated CRM system performance.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
- Educated clients on new products and updated account information to maintain high standards of client service.
Public Relations And Event Coordinator
Sir Winston Churchill Pub
08.2012 - 10.2019
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
- Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.
Accounts Receivable Specialist
Mabe
09.2008 - 07.2012
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Liaised with other departments to investigate and resolve order or invoice-related issues.
- Verified discrepancies to resolve vendor billing issues.
Education
Health Coach - Functional Medicine Health Coaching
Functional Medicine Coaching Academy
Chicago, Illinois, USA01.2022
DEC Gestion D’établissement De Restauration - Tourisme Et Hôtellerie
Collège Lasalle, Montreal, QC, CA
Montreal, QC05.2017
Skills
- Flexible and Adaptable
- Self-Motivated
- Interpersonal Communication
- Teamwork and Collaboration
- Attention to Detail
- Decision-Making
- Active Listening
- Professional telephone demeanor
Accomplishments
- Collaborated with team of My Signals Coach in the development and launch of the online coaching platform
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Sun Life Financial
03.2023 - Current
Functional Medicine Health Coach
Better Health FM
12.2021 - Current
Account Manager
Avec Plaisirs Catering Services
10.2019 - 01.2021
Public Relations And Event Coordinator
Sir Winston Churchill Pub
08.2012 - 10.2019
Accounts Receivable Specialist
Mabe
09.2008 - 07.2012
Health Coach - Functional Medicine Health Coaching
Functional Medicine Coaching Academy
DEC Gestion D’établissement De Restauration - Tourisme Et Hôtellerie
Collège Lasalle, Montreal, QC, CA
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