Geneviève Jobin
Ottawa,ON
Summary
Diligent professional offering experience in aggressively promoting and selling products to achieve company quotas and expectations. Accommodating, welcoming, and skilled in recommending merchandise based on individual requirements.
Overview
16
16
years of professional experience
Work History
Customer Service and Sales Representative
Belairdirect
Ottawa, Ontario
10.2017 - 09.2024
- Answer customer calls, chats and emails in a timely fashion
- Provide customers insurance policies for home and auto and upsell to client's needs
- Update customer's account profiles and policies
- Provide assistance with customer's questions regarding insurance coverages and options.
Customer Service Representative
Emerge Work at Home (Grand & Toy)
Ottawa, Ontario
06.2015 - 10.2017
- Answer customer calls in a timely fashion
- Take orders from customers and upsell to client's needs
- Update customer's account profiles
- Provide assistance with customer's return requests.
Customer Service Representative
Grand & Toy
Ottawa, Ontario
05.2013 - 05.2015
- Answer customer calls in a timely fashion
- Take orders from customers and upsell to client's needs
- Update customer's account profiles
- Provide assistance with customer's return requests
- Complete request for Out of Town returns.
Customer Service Representative
D&H (President's Choice Financial)
Ottawa, Ontario
06.2008 - 05.2013
- Answer client calls in a timely fashion
- Answer client questions with regards to their account
- Update client's account information
- Provided assistance to new agents on the floor.
Education
College Education -
Everest College
Ottawa, Ontario01.2009
College Education -
Algonquin College
Ottawa, Ontario01.2007
College Education -
La Cité collégiale
Ottawa, Ontario01.2006
High school education -
Le Carrefour
Ottawa, Ontario01.2004
Skills
- Word
- WordPerfect
- PowerPoint
- Windows
- Internet explorer
- Outlook
- Professional Gmail
- Telephony
- Avaya Telephony IP
- Transera
- Retail
- Customer service
- Call center
- Sales
- Excel
- Bilingual
- Client Account Management
- Customer Retention
- Sales closing
- Product and service knowledge
- Upselling and Cross Selling
References
Available upon request
Volunteer Experience
- Massage therapist, Everest College school clinic, Ottawa, Ontario, 2008
- Bartending, Little Turkish Village, Orleans, Ontario, 2007
- Bartending, The Bull Dog, Ottawa, Ontario, 2007
Personal Characteristics
- Courteous
- Open to new things
- Reliable
- Flexible
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service and Sales Representative
Belairdirect
10.2017 - 09.2024
Customer Service Representative
Emerge Work at Home (Grand & Toy)
06.2015 - 10.2017
Customer Service Representative
Grand & Toy
05.2013 - 05.2015
Customer Service Representative
D&H (President's Choice Financial)
06.2008 - 05.2013
College Education -
Everest College
College Education -
Algonquin College
College Education -
La Cité collégiale
High school education -
Le Carrefour
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