Genevieve Anne Vu
Carribean Coast Tung Chung ,Lantau Island
Summary
Accomplished Flight Attendant offering over 16 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flight Attendant / Flight Director
Air Transat
01.2008 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Lead Flight Attendant / Flight Attendant
Kelowna FlightCraft / Flair Airlines
04.2007 - 12.2007
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Responded to passenger and mechanical emergencies following guidelines and training.
- Dealt with disruptive passengers according to federal and company requirements.
- Updated flight logs, passenger reports and inventory documentation.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Reservation Agent
Harmony Airways
09.2006 - 03.2007
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
Education
Flight Attendant Course -
Tourism Training Institute
Vancouver, BCSkills
- Public Interaction
- Aviation Regulations
- Emergency Situations Management
- Coaching and Training
- Adult AED and CPR
- Team Oversight
Certification
- First Aid & CPR Training - July 2022
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
French
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Flight Attendant / Flight Director
Air Transat
01.2008 - Current
Lead Flight Attendant / Flight Attendant
Kelowna FlightCraft / Flair Airlines
04.2007 - 12.2007
Reservation Agent
Harmony Airways
09.2006 - 03.2007
Flight Attendant Course -
Tourism Training Institute
- First Aid & CPR Training - July 2022
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