GENEVIEVE WHITMER
SAN JOSE
Summary
Knowledgeable licensed esthetician and experienced spa/salon professional with a background in luxury client service, spa operations, and team support. Passionate about skincare, beauty, and client wellness, with continued training in advanced esthetics techniques and industry education. Known for professionalism, strong communication, attention to detail, and creating welcoming client experiences. Seeking an opportunity to grow hands-on experience as an esthetician within a professional spa or med spa environment.
Overview
6
6
years of professional experience
Work History
Salon Manager
Limon Salon
San Jose, CA
07.2025 - 10.2025
- Streamlined salon operations, enhancing client experience and staff productivity.
- Developed and implemented training programs for new stylists, improving service quality.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Coordinated scheduling for staff and clients, maximizing appointment efficiency.
- Managed financial reporting, tracking expenses and revenue for operational budgeting.
- Controlled inventory by tracking expenses, purchases, and shelf stock.
SALON RECEPTIONIST MANAGER
Ivo x Umbrella Salon
Campbell
08.2024 - 04.2025
- Managed daily front desk operations in a fast paced salon environment
- Handled scheduling for multiple stylists and maintained smooth appointment flow
- Provided exceptional client service and resolved concerns professionally
- Oversaw retail sales, inventory, and front desk staff training
- Supported marketing efforts including social media, promotions, and events
SPA RECEPTIONIST MANAGER
The Spa Los Gatos
07.2022 - 03.2024
- Proactively identify and swiftly resolve guest concerns, ensuring first-class satisfaction levels
- Manage accurate financial transactions and maintain cash flow with integrity
- Resolve scheduling conflicts and guest challenges efficiently, enhancing client experiences
- Mentor new reception staff, fostering a culture of excellence and teamwork
- Streamlined open and close procedures with meticulous and professional task completion
- Role model the responsibilities of spa receptionist, demonstrating unparalleled commitment to guest service
SPA RECEPTIONIST
The Spa Los Gatos
08.2021 - 07.2022
- Excelled in guest reception with warm greetings, ensuring a positive first impression
- Demonstrated exceptional problem-solving to maintain high customer service standards
- Facilitated seamless booking experiences across multiple channels (phone, email, online, in-person)
- Contributed to a positive team environment through professional collaboration and active participation in meetings and training
- Enhanced client satisfaction by accommodating special requests and providing knowledgeable insights on spa services and skincare products
SALES ASSOCIATE
Athleta
Los Gatos
08.2019 - 06.2020
- Mastered multitasking various store operations with efficiency and professionalism
- Excelled in fostering loyal customer relationships, with a passion for superior service
- Skillfully addressed customer complaints, significantly enhancing satisfaction
Education
Valley Christian High School
San Jose, CA06.2021
LICENSED ESTHETICIAN - undefined
Cinta Aveda Institute
San Jose, CA03.2022
No Degree - Esthetics
Cosmotek College
San Jose, CA08.2026
Skills
- Customer Service, Cash Management, Staff Mentoring, Problem Solving, Scheduling, Sales, Team Leadership, Organization
- Skin Analysis, Product Knowledge & Recommendations, Sanitation and Infection Control, Client Retention, Luxury Client Experience, Time Management, Professional Communication, Relationship Building
Timeline
Salon Manager
Limon Salon
07.2025 - 10.2025
SALON RECEPTIONIST MANAGER
Ivo x Umbrella Salon
08.2024 - 04.2025
SPA RECEPTIONIST MANAGER
The Spa Los Gatos
07.2022 - 03.2024
SPA RECEPTIONIST
The Spa Los Gatos
08.2021 - 07.2022
SALES ASSOCIATE
Athleta
08.2019 - 06.2020
LICENSED ESTHETICIAN - undefined
Cinta Aveda Institute
Valley Christian High School
No Degree - Esthetics
Cosmotek College