Genevieve Wawia
Thunder Bay,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Wawia Counseling
02.2017 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Customer Service Representative
RMH Telemarketing Services
03.2003 - 09.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Heavy Equipment Mechanic - Trades And Technology
Confederation College of Applied Arts And Technology
Thunder Bay, ON05.2023
Administrative Assistant -
Academy of Learning College
Thunder Bay, ON05.2006
Skills
- Information Security
- Calendar Management
- Filing
- Meeting Planning
- Minute Taking
- Data Entry
- Quality Assurance
- Office Administration
- Clerical Support
- Reception Oversight
- Appointment Scheduling
- Scheduling
Timeline
Administrative Assistant
Wawia Counseling
02.2017 - 12.2019
Customer Service Representative
RMH Telemarketing Services
03.2003 - 09.2005
Heavy Equipment Mechanic - Trades And Technology
Confederation College of Applied Arts And Technology
Administrative Assistant -
Academy of Learning College