Genevieve Roy
Edmonton,AB
Summary
Enthusiastic with experience in communication and customer satisfaction. Flexible and adaptive, able to work well with others and always open to learning new information. Passionate about helping clients and working together to achieve the best results.
Overview
14
14
years of professional experience
Work History
Temporary Key Holder
Torrid
, AB
09.2024 - Current
- Verified accuracy of register tills at beginning and end of shift.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Adhered to all local laws governing retail operations including security requirements.
- Uphold company standards through sales, customer experience and teamwork.
- Analyzed weekly reports on sales trends, labor costs, shrinkage rates to identify opportunities for improvement.
- Ensured store was opened and closed in a timely manner according to company policies.
- Inspected physical condition of store premises to identify any maintenance issues.
Sales Associate
Torrid
Edmonton, AB
06.2023 - 09.2024
- Assisted customers with product selection, sizing and styling.
- Organized stockroom shelves according to size, color or style.
- Conducted inventories on a regular basis to track stock levels.
- Helped customers find specific products, answered questions and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Sales Associate
Lush Fresh Handmade Cosmetics
Edmonton, AB
03.2022 - 06.2023
- Organized deliveries by sorting and stocking receivables
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Monitored merchandise received and shipped from facility in computer system.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Managed inventory by performing physical counts, identifying variances and reconciling records.
- Received incoming goods, checked paperwork and reviewed merchandise for accuracy against documentation.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Counted and balanced registers.
Seasonal Worker
Lush Fresh Handmade Cosmetics
Edmonton, AB
09.2021 - 01.2022
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Sold various products by explaining unique features and educating customers on proper application.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Built trusting relationships with customers by making personal connections.
- Met merchandise processing standards and maintained organized and accessible work area.
- Trained new sales employees on effective sales, service and operational strategies to maximize team performance.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
Dog Walker
Alissa Overend
Edmonton, AB
03.2011 - 03.2020
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cared for pets during owners' absences.
Painter
Francois Roy
Edmonton, AB
- Cleaned and smoothed all surfaces prior to painting.
- Performed repairs to defects in walls by patching holes and scrapes prior at project start.
- Smoothed and finished surfaces on walls, trim and cabinetry.
- Chose correct brushes and materials for jobs and purchased from vendors.
- Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
- Recommended options to customers for blending, harmonizing and contrasting colors to add depth to smaller spaces.
Dog Sitter
Melissa Rogerson
Fort Saskatchewan, AB
- Fed animals twice daily and refilled water dish frequently with fresh supply.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Cared for pets during owners' absences.
House and Pet Sitter
Francois Roy
Edmonton, AB
- Fed, watered, walked and exercised dogs or other pets.
- Collected mail and packages for homeowners and stored in secure location.
- Used strong verbal and written communication skills to convey messages by phone, email or text to homeowners.
- Turned on lights at dusk and locked all first floor doors and windows upon leaving.
- Checked home's windows and doors for secured and locked entry points.
- Maintained yard by watering plants and trimming hedges.
- Completed regular household maintenance and chores, including changing light bulbs and moving trash bins to curb.
Education
High School Diploma -
Strathcona High School
Edmonton, AB06.2020
Skills
- Alertness
- Empathy
- Physical strength
- Stamina
- Time management
- Work ethic
- Project planning
- Friendly, positive attitude
- Decision-making
- Basic animal care
- Microsoft Office
- Computer skills
- Cash management experience
- Client satisfaction
- Proper phone etiquette
- Problem resolution
- Active listening
- Conflict resolution
- Relationship building
- Merchandising knowledge
- Cash handling accuracy
- Strategic planning
- Listening skills
- Reliable and punctual
- Cash register operation
- Excellent communication skills
- POS system operation
Languages
English
Native/ Bilingual
French
Professional
Timeline
Temporary Key Holder
Torrid
09.2024 - Current
Sales Associate
Torrid
06.2023 - 09.2024
Sales Associate
Lush Fresh Handmade Cosmetics
03.2022 - 06.2023
Seasonal Worker
Lush Fresh Handmade Cosmetics
09.2021 - 01.2022
Dog Walker
Alissa Overend
03.2011 - 03.2020
Painter
Francois Roy
Dog Sitter
Melissa Rogerson
House and Pet Sitter
Francois Roy
High School Diploma -
Strathcona High School