Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Genevieve Redfern

Kelowna

Summary

Dedicated to utilizing my lived experience, frontline shelter work, and practicum knowledge in substance use outreach to offer trauma-informed, harm reduction-based support to women, youth, and children at AG Safe House as a temporary evening Client Support Worker. Committed to promoting safety, dignity, and connection while making a meaningful contribution to a valued team and organization.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Client Support Worker

NOW Canada, AG House
03.2023 - Current
  • Carrying out a variety of duties related to the operation of an emergency shelter including accepting referrals based on predetermined criteria, intakes and provide support that meets the needs of the women, youth and children entering the shelter.

Substance Use Outreach Clinician

Interior Health
05.2025 - 08.2025
  • Supported individuals who use substances through community outreach, harm reduction, counselling and trauma-informed care. Strengthened knowledge of systemic barriers and community resources. Collaborated with interdisciplinary teams to enhance access to services and promote client well-being.

Recovery Care Worker

The Bridge Youth and Family Services
03.2023 - 11.2024
  • Carrying out a variety of duties related to maintaining the treatment centre including cleaning and documenting case notes, administrating medications and providing support that meets the needs of the individuals attending the treatment centre.

Street Level Outreach

HOPE Okanagan
09.2022 - 09.2023
  • Providing food, necessities and connections to those without shelter in the community.

Education

Bachelor of Social Work -

University of Victoria
08-2025

Associate of Arts Program - undefined

Okanagan College
07.2023

Skills

  • Hard working
  • Willingness to learn
  • Adaptable
  • Empathic
  • Problem solver
  • Skilled in both solo and team environments

Certification

  • Mental Health First Aid | Opening Minds JUNE 2024
  • Caring for Ourselves and Others | CCMI FEBRUARY 2024
  • Anti-Oppressive De-Escalation Skills Training | HSABC FEBRUARY 2024
  • Community Care First Aid | St. John Ambulance AUGUST 2023
  • WHMIS | Canada Safety Training AUGUST 2023
  • Columbia Protocol for suicide assessment and prevention| Columbia Protocol AUGUST 2023
  • HIFIS | BC Housing JUNE 2023
  • Non-Violent Crisis Intervention Training | Crisis Intervention Institute JUNE 2023
  • Naloxone Training | Towards The Heart MAY 2023
  • Addictions Care and Treatment Online Certificate | UBC Online Modules APRIL 2023

Timeline

Substance Use Outreach Clinician

Interior Health
05.2025 - 08.2025

Client Support Worker

NOW Canada, AG House
03.2023 - Current

Recovery Care Worker

The Bridge Youth and Family Services
03.2023 - 11.2024

Street Level Outreach

HOPE Okanagan
09.2022 - 09.2023

Associate of Arts Program - undefined

Okanagan College

Bachelor of Social Work -

University of Victoria

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Genevieve Redfern