Genevieve Ramirez
Los Angeles
Overview
1
1
year of professional experience
Work History
Operations Associate
LA Fitness
04.2023 - 12.2023
- Resolved customer issues promptly and professionally, maintaining high satisfaction rates while minimizing escalations.
- Delivering technical support and implemented strategies to maximize productivity and streamline operations.
- Performed proactive outreach by making phone calls to members with outstanding dues, addressing inquiries, and effectively promoting payment options.
Intern
DGR Construction
09.2022 - 12.2023
- Built Legacy organization system to sort, define, and finance projects.
- Developed tracking and accounting for operational expenses.
- Sourced and managed bidding application for multi-million development project in Greater Los Angeles Area.
Diversity, Equity, and Inclusion Chair
Delta Sigma Pi Professional Fraternity
04.2023 - 11.2023
- Hosted DE&I event, bringing professionals to speak on system improvement and implementing objective standards for chapter's new members.
- Increasing awareness on subject matter expertise by organizing educational workshops, seminars, and training sessions.
- Enforcing DE&I values into bid day and recruitment week, promoting communication.
Mentor/Tutor
Emily Shane Foundation
11.2022 - 05.2023
- Led over 300 tutoring sessions to assist with homework and overall comprehension in class across Math, History, and Science.
- Established a critical support system to promote a positive and healthy space/relationship.
- Hosted parent tutor conference calls to create sustainable educational development plans.
Education
BBA - Business Management And Leadership
Loyola Marymount University
Los Angeles, CA06.2026
Skills
- Leadership and Communication
- Project Management
- Microsoft Office: Word and Excel
- Powerpoint and Adobe Acrobat
- Google Docs and Google Slides
Timeline
Operations Associate
LA Fitness
04.2023 - 12.2023
Diversity, Equity, and Inclusion Chair
Delta Sigma Pi Professional Fraternity
04.2023 - 11.2023
Mentor/Tutor
Emily Shane Foundation
11.2022 - 05.2023
Intern
DGR Construction
09.2022 - 12.2023
BBA - Business Management And Leadership
Loyola Marymount University
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