Olivia Archibald
Toronto
Summary
Skilled supervisor with strong focus on team collaboration and achieving results. Excel in managing kiosk operations, ensuring exceptional customer service, and maintaining inventory. Known for adaptability, effective communication, and problem-solving skills. Reliable and ready to drive success in dynamic retail environment.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Kiosk Supervisor
Nordik Spa-Nature
10.2024 - 01.2025
- Regularly communicated with upper management, providing updates on kiosk performance and suggesting areas for improvement.
- Provided ongoing coaching and feedback to staff members, improving overall performance levels within the team.
- Assisted customers with inquiries related to products or services offered at the kiosk location
- Promoted a safe workplace by adhering to company policies and procedures regarding health, safety, and security measures.
- Proactively addressed potential bottlenecks in the kiosk workflow by regularly reviewing and adjusting processes as needed.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
Waitress
The Broadview Diner
07.2022 - 02.2023
- Greeted each customer, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Prepared silverware, restocked low condiments and drinks, kept server area clean.
- Swept and mopped dining area at end of every shift.
- Bussed and cleaned tables, booths and chairs throughout shift after each guest.
- Shared knowledge of menu items, enabling customers to make personal decisions based on taste and interest.
- Prepared milkshakes and drink orders and delivered efficiently to customers.
- Efficiently delivered food to each table.
- Used POS system to relay orders to kitchen staff and cash out guests
Retail Sales Associate
Brika Retail Agency
11.2021 - 01.2022
- Greeted each customer, provided product description and sampled products.
- Opened and closed store independently.
- Used POS system to process sales and returns.
- Maintained clean sales floor and straightened and faced merchandise.
Cashier/Front of House Team Member
Pizzaiolo
08.2020 - 11.2020
- Operated cash register for cash and debit/credit card transactions with excellent accuracy levels.
- Answered questions about the menu and addressed customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Answered large volume of incoming calls daily to take orders.
- Ensured restaurant was clean at all times and sanitized after each customer.
Event Staff Supervisor (Pink Floyd Exhibition)
CNE
6 2023 - 10 2023
- -Managed team of 7 employees a day.
- -Created break schedule for staff each day, coordinated where they would be stationed and when to rotate.
- -Effectively dealt with customer concerns and needs.
- -Maintained site and event sanitation and organization.
- -Demonstrated knowledge and enthusiasm in event as to connect with guests/fans.
- Performed opening and closing responsibilities with diligence
- Ensured guest safety by monitoring venue capacity limits and adhering to safety protocols.
Cashier
Loblaw
10 2020 - 7 2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Mentored new team members on POS system operation and customer service strategies.
- Operated cash register for cash/credit card transaction
- Checked identification for proof-of-age for tobacco and lottery sales.
Education
High School Diploma -
East York Collegiate Institute
06-2021
Skills
- Complaint Resolution
- Customer Relations
- Team Leadership and collaboration
- Customer Transactions
- Staff Training
- Product Knowledge
- Time Management Skills
- Motivational skills
Certification
Smart Serve
Timeline
Kiosk Supervisor
Nordik Spa-Nature
10.2024 - 01.2025
Waitress
The Broadview Diner
07.2022 - 02.2023
Retail Sales Associate
Brika Retail Agency
11.2021 - 01.2022
Cashier/Front of House Team Member
Pizzaiolo
08.2020 - 11.2020
Smart Serve
Event Staff Supervisor (Pink Floyd Exhibition)
CNE
6 2023 - 10 2023
Cashier
Loblaw
10 2020 - 7 2022
High School Diploma -
East York Collegiate Institute
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