Genevieve Lafreniere
Aldergrove
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Speak French, English and Spanish
Overview
24
24
years of professional experience
Work History
Chiropractor Assistant
Kilian Chiropractic
2022.01 - 2023.12
- Performed clinical duties, such as word processing, data entry, answering phones and filing.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Waitress
Blue Parrot
2000.01 - 2022.05
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Bartender
BEVO Pizzeria, LDV Pizzeria
2010.01 - 2022.01
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights and weekends.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
Event Hostess
Staff personnel
2014.01 - 2018.01
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Arranged tables and seating to comfortably seat party guests.
- Supervised party area and delivery of services to verify guests complied with facility safety rules.
- Met needs of customer special requests to promote positive party experiences and build loyal clientele.
- Served meals, beverages and desserts to party guests.
- Adhered to strict party schedule to avoid overbooking or delay of parties.
- Explained facility attractions to party guests and answered customer questions.
Education
Associate of Arts - Dance
Cegep Montmorency
Laval, QCSkills
- Ordering Procedures
- Food and Beverage Pairings
- Billing and Payment Processing
- Cleaning and Sanitizing
- Cash Register Operations
- Customer Needs Assessments
- Food Service Promotion
- Conflict Management
- Specials Promotion and Upselling
- Warm and Friendly
- Adaptable and Flexible
Reference
Chantelle Hartshorne , CEO stylebee inc
chantelle@stylebee.com
Timeline
Chiropractor Assistant
Kilian Chiropractic
2022.01 - 2023.12
Event Hostess
Staff personnel
2014.01 - 2018.01
Bartender
BEVO Pizzeria, LDV Pizzeria
2010.01 - 2022.01
Waitress
Blue Parrot
2000.01 - 2022.05
Associate of Arts - Dance
Cegep Montmorency
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