Summary
Overview
Work History
Education
Skills
Languages
Reading, Gym, Decor
Timeline
Generic

Genevieve Gutzmer

Oakville,ON

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Motivated professional with extensive experience in customer service, sales and administrative tasks.

Overview

8
8
years of professional experience

Work History

Administrative Assistant

Le Petit Ecolier
09.2020 - 08.2023
  • Greeting clients and visitors upon arrival and respond promptly to inquiries.
  • Managed filing system, entered client personal information in Lexa software, entry data and completed other clerical tasks.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Used POS system to enter orders, process payments and issue receipts.
    Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Key holder.

Dental Receptionist

Dentistry On Glenashton
03.2019 - 06.2020
  • Greeting patients upon arrival and assisting with the check-in process.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Prepared and processed insurance claims and payments.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.

Customer Service Representative

Equitus Consulting
02.2018 - 11.2019
  • Specializing in helping patients obtain coverage for orphan drugs and
    medical devices such as diabetic insulin pumps through employer sponsored health plans.
  • Call insurance companies to obtain medical information
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Alarm Dispatcher

The Monitoring Center
05.2017 - 02.2018
  • Dispatch Authorities, EMS or Fire Department.
  • Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
  • Closely monitored dispatch board to triage and prioritize over daily calls.
  • Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
  • Updated knowledge of local geography and street layouts to ensure efficient routing of emergency personnel during incidents.
  • Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
  • Maintained up-to-date knowledge of industry regulations, guidelines, and best practices to ensure compliance within the dispatch center.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Technical support.

Collections Officer

Credit Bureau Of Canada
10.2015 - 02.2017
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Processed payments and applied to customer balances.
  • Used skip tracing and other techniques to locate debtors.
  • Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
  • Maintained accurate records of all collections activities, ensuring proper documentation for auditing purposes.
  • Contributed to departmental goals by consistently meeting or exceeding monthly collection targets.
  • Accomplishments:
    Co-developed on the job training that reduced training time significantly.


Education

High School Diploma -

White Oaks High School
06.2011

Skills

  • Data Entry
  • Time Management
  • Scheduling
  • Database Management
  • Teamwork
  • Adaptability
  • Communication
  • Customer Service
  • Leadership
  • Critical Thinking
  • Problem Solving
  • Creativity

Languages

English

Reading, Gym, Decor

i love the gym

Timeline

Administrative Assistant

Le Petit Ecolier
09.2020 - 08.2023

Dental Receptionist

Dentistry On Glenashton
03.2019 - 06.2020

Customer Service Representative

Equitus Consulting
02.2018 - 11.2019

Alarm Dispatcher

The Monitoring Center
05.2017 - 02.2018

Collections Officer

Credit Bureau Of Canada
10.2015 - 02.2017

High School Diploma -

White Oaks High School

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Genevieve Gutzmer