Genevieve Graham
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server / Bartender
Living Room Lounge
02.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality in VIP lounge and dining room.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate / Social Media Assistant
Turnabout Luxury Resale
06.2021 - 09.2022
- Extensive knowledge of brands and inventory. Delivering exceptional customer service to VIP clientele.
- Proven ability to anticipate and exceed client needs with a strong focus on personalized service, attention to detail, and maintaining high standards of satisfaction and loyalty.
- Operate POS and Liberty systems, close five figure sales.
- Manage and curate social media content, including styling posts, photographing models, and editing visual content to align with brand aesthetics
- Promote trending fashion content featuring luxury brands to engage large audiences across social media platforms.
Server /Head Hostess
Boston Pizza
06.2020 - 11.2020
- Provide food and beverage service, assist with table bussing, and ensure seamless setup and preparation for group bookings
- Greet and sign in customers with proper COVID -19 scanning procedures, maintain thorough cleaning and sanitization checklist
- Seat guests, manage reservation bookings, and efficiently handle large phone and online orders.
- Operate POSitouch system, manage and balance cash register.
Server
The Ranch Resort
02.2019 - 10.2019
- Greet customers and efficiently take their orders while leveraging extensive knowledge of the menu to provide accurate information and personalized recommendations.
- Efficiently serve food and beverages to guests in a high-volume, 200-seat dining room, ensuring timely service and a positive dining experience.
- Manage cash transactions and operate debit/credit card machines, ensuring accurate processing and secure handling of payments.
Education
Culinary
Fleming College
Peterborough, ON03-2020
High School Diploma -
St Peter Secondary School
06-2019
Skills
- Serving It Right and Smart Serve Certificates
- CPR and First Aid Certificates
- TrainCan Inc Basics fst 4th Edition Food Safety Certification
- Competitive Dance Student and Assistant Instructor, A Frost Dance Experience
Timeline
Server / Bartender
Living Room Lounge
02.2023 - Current
Sales Associate / Social Media Assistant
Turnabout Luxury Resale
06.2021 - 09.2022
Server /Head Hostess
Boston Pizza
06.2020 - 11.2020
Server
The Ranch Resort
02.2019 - 10.2019
Culinary
Fleming College
High School Diploma -
St Peter Secondary School
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