Genevieve Gokool
Pickering,ON
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experienced with cosmetic retail management, focusing on customer satisfaction and team leadership. Utilizes advanced merchandising techniques to enhance product visibility and sales. Track record of successful team development and operational efficiency.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Clerk/Clerk Typist
Region Of Durham Headquarters
04.2024 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Managed calendars and scheduled appointments to maintain smooth flow of operations.
- Booked and prepared meeting rooms, making arrangements for availability of refreshments.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Personal Support Worker
Region Of Durham Headquarters
08.2010 - 04.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
Account Executive/Vichy Brand
L'oreal Canada
01.2008 - 05.2009
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Attended networking events to build relationships and identify sales opportunities.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Collaborated with internal teams to develop account strategy.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Trained clients on product features and updates to secure buy-in.
- Met and exceeded service level goals to achieve standards and expectations.
Account Executive/ Marcelle Annabelle
Groupe Marcelle
11.2005 - 01.2008
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Attended networking events to build relationships and identify sales opportunities.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Gained understanding of goals, objectives and processes to meet client business needs.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Trained clients on product features and updates to secure buy-in.
- Built relationships with customers and community to promote long term business growth.
Cosmetic Manager
Shoppers Drug Mart
01.2003 - 11.2005
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Managed team of 8 associates in cosmetics department to achieve and maintain highest standards of customer service.
- Collaborated with human resources team to provide full coverage for department and create equitable schedules for cosmetics personnel.
- Spearheaded charitable initiatives such as makeup donation drives or fundraising events in partnership with local organizations, promoting goodwill within the community.
- Delivered comprehensive training to new team members on product knowledge, application techniques, and customer service best practices.
- Assisted customers with skincare concerns by offering tailored solutions based on their individual needs.
- Led and motivated a team of beauty consultants to consistently exceed sales targets and performance goals.
- Ensured compliance with all health regulations regarding product storage, handling procedures, and sanitation practices.
- Conducted regular performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
- Monitored industry trends, competitor strategies, and emerging beauty technologies to keep the department current and competitive within the market.
- Managed vendor relationships to ensure timely delivery of products while negotiating favorable pricing terms for the store.
- Streamlined inventory management processes, reducing product waste and improving stock availability.
- Maintained a clean, organized, and visually appealing retail environment that encouraged customers to explore products at their leisure.
- Developed a loyal client base through exceptional customer service and relationship-building skills.
- Influenced store-wide policies on product returns, exchanges, and refunds, ensuring customers felt valued and prioritizing their satisfaction throughout the entire shopping process.
- Collaborated with store management to develop successful in-store events, driving foot traffic and brand awareness.
- Cultivated strong relationships with key influencers in the beauty industry who could drive referrals or participate in collaborative marketing efforts.
- Optimized scheduling for cosmetic department staff to ensure adequate coverage during peak business hours without sacrificing employee satisfaction.
- Implemented loss prevention strategies that effectively reduced shrinkage rates within the cosmetic department.
- Increased sales revenue by implementing effective merchandising strategies and promotional displays.
- Utilized customer feedback to consistently improve department offerings, creating a tailored shopping experience that catered to the clientele''s unique preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
High School Diploma -
Eastdale C.V.I
Oshawa, ON06-1996
Diploma - Personal Support Worker
Trillium College
Oshawa, ON12.2009
Certificate - Flight Attendant
Porters Airlines Inc.
Billy Bishop Airport, Toronto,ON02-2024
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule and calendar management
- Staff Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Business Administration
- Marketing/Brand Management
- Expense Tracking
- Teamwork and Collaboration
- Work Planning and Prioritization
- Hiring, Training and Scheduling
- Professional and Courteous
- Performance Tracking and Evaluation
Languages
English
Native or Bilingual
Certification
Cosmetic Management LEAD Certificate 2003 Shoppers Drug Mart.
Smart Serve Certification May 2026
Flight Attendant Certificate Porter Airlines Inc. February 2024
St.Johns Ambulance First Aid CPR/AED February 2024-February 2027
Timeline
Clerk/Clerk Typist
Region Of Durham Headquarters
04.2024 - Current
Personal Support Worker
Region Of Durham Headquarters
08.2010 - 04.2024
Account Executive/Vichy Brand
L'oreal Canada
01.2008 - 05.2009
Account Executive/ Marcelle Annabelle
Groupe Marcelle
11.2005 - 01.2008
Cosmetic Manager
Shoppers Drug Mart
01.2003 - 11.2005
High School Diploma -
Eastdale C.V.I
Diploma - Personal Support Worker
Trillium College
Certificate - Flight Attendant
Porters Airlines Inc.