Genevieve Brainerd
Sacramento
Summary
Detail-oriented professional with a strong background in data reporting and problem-solving abilities. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Sales Support Manager
V3 Electric
Rancho Cordova, CA
10.2022 - Current
- Managed a team of up to five employees : Created and maintained standard operating procedures for the Sales Support department.
- Onboarded sales reps company-wide : Reviewed new hire paperwork; Conducted background checks; Contacted recruit/recruiter regarding application issues; Updated Salesforce contact pages and payroll system; Created logins for various sales tools and financier portals.
- Created and maintained various sales operations reports : Utilized Salesforce reporting to collect data for standard and ad hoc reports covering sales production, compensation, and hiring trends.
- Distributed the reported data : Established a Python script to transform raw data into clean, consistently formatted outputs for sales leadership.
- Organized and facilitated video calls for sales leadership : Pulled attendance reports via platform reporting tools and distributed summaries; Updated and formatted slide decks for weekly meetings with KPIs; Verified accuracy of user-submitted data.
- Orchestrated sales tournament scoring calculations: Produced daily point updates via Instagram and Google Slides; Managed prize ordering for earned incentives; Resolved individual rep disputes over point totals.
- Oversaw customer referral program : Submission intake and tracking; reward payout process; Customer support communications.
- Managed multi-channel communications daily: Email, Slack, SMS (Dialpad), WhatsApp, and calls to prioritize and respond to sales reps' requests.
- Provided admin level support for various technological systems : Google Workspace, Google Business, Zoom, canvassing CRMs, and e-signature platforms.
Sales Coordinator
V3 Electric
El Dorado Hills, CA
09.2018 - 10.2022
- Receptionist : Welcomed V3 Employees; Checked in job applicants; Assisted customers.
- Digitization : Scanned and filed paperwork.
- Oriented Sales Reps : Ensured paperwork completion; Provided logins and training on various sales tools; distributed uniforms.
- Event Assistance : Provided additional hands on support at events for the office
Social Work Intern
Adolfo Program of Volunteers of America
Rancho Cordova, CA
05.2018 - 08.2018
- Worked with the diverse population of transitional aged youth (18-24) who were previous foster children and have aged out of the system. Built rapport with and guided the residents to resources in the community and in the program.
Member Services
Wood Moulding and Millwork Producers Association
09.2016 - 05.2018
- Sent out and collected membership dues, assisted in meeting event planning and organization, took meeting minutes, light accounting, and all other all office duties.
Office Staff
Sorrento, Avalon, and Brisa Villas
Davis, CA
08.2016 - 03.2018
- Inspected recently vacated apartments for cleanliness, helped future residents sign leases, front desk office work, office data entry, answering and making phone calls.
Student Ambassador
Fresno City College
Fresno, CA
06.2014 - 05.2016
- Worked as a representative of Fresno City College, gave tours to new and prospective students, and helped acquaint students with the campus facilities, programs, services and activities. The
student body encompassed many ethnicities, genders, and ages.
Peer Educator
Lock It Up Program
Fresno, CA
03.2014 - 05.2014
- Educated the public about prescription drug abuse and talked to the Fresno community about locking up prescription drugs.
Education
Bachelor of Science - Social Work
CSU Sacramento
Sacramento, CA08-2018
Associate of Science - Life Science
Fresno City College
Fresno, CA05-2016
Skills
- Data Analytics
- Salesforce CRM
- Technical troubleshooting
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Staff management
Timeline
Sales Support Manager
V3 Electric
10.2022 - Current
Sales Coordinator
V3 Electric
09.2018 - 10.2022
Social Work Intern
Adolfo Program of Volunteers of America
05.2018 - 08.2018
Member Services
Wood Moulding and Millwork Producers Association
09.2016 - 05.2018
Office Staff
Sorrento, Avalon, and Brisa Villas
08.2016 - 03.2018
Student Ambassador
Fresno City College
06.2014 - 05.2016
Peer Educator
Lock It Up Program
03.2014 - 05.2014
Bachelor of Science - Social Work
CSU Sacramento
Associate of Science - Life Science
Fresno City College