GENEVIEVE BOUCHER
Calgary,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Flight Attendant
Jazz Aviation LP
01.2010 - 03.2024
- Assisted passengers and passengers with special needs, providing a comfortable and enjoyable flight experience
- Demonstrated excellent problem-solving skills, resolving customer issues quickly and efficiently
- Adhered to safety practices and procedures, ensuring a safe and secure flight for all passengers.
Citizen services officer
Service Canada, Employment and social development Canada
01.2022 - 01.2024
- Provided comprehensive assistance to citizens by facilitating access to a diverse array of programs and services
- Proactively addressed and resolved citizens inquiries and concerns, leveraging efficient problem-solving skills to achieve satisfactory outcomes at first point of contact
- Offered guidance and support to individuals navigating the department's complex systems and self-service resources, ensuring optimal utilization and understanding of available tools.
Recruiter assistant
Jazz Aviation LP
01.2016 - 01.2017
- Developed and maintained a talent database to store and track information about candidates
- Conducted interviews with potential candidates and assessed their suitability for the role
- Planned and facilitated job fairs to promote the company's brand and attract the right talent.
Customer sales and service agent
Air Canada
01.2010
- Offered clear direction and proactive assistance to customers, ensuring smooth navigation through processes and procedures
- Consistently delivered high-quality service by adhering to established standards and exceeding customers' expectations
- Provided attentive support to customers, addressing inquiries and resolving issues by fostering a positive interaction.
Cashier
Real Canadian Superstore NE
01.2009 - 01.2010
- Greeted customers in a friendly and professional manner
- Responded to customer inquiries in a timely and knowledgeable manner, providing a positive customer experience
- Maintained an accurate cash drawer at all times, ensuring that all cash and receipts were balanced at the end of each shift.
Education
High School Diploma -
Le Prelude School
01.2008
Skills
- Computer Skills
- Microsoft Office
- Sales
- Organization and Time Management
- Excellent Communication
- Decision Making
- Organizational skills
- Customer service
- Adaptability
- Leadership
- Problem-Solving
- Social development
- Teamwork
- Work under pressure
- Point of sale
- Integrity and Honesty
- Diversity and Inclusion
- Hardworking and Responsible
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Full Professional
Certification
- Fundamentals of Real Estate
- Flight Attendant training
- First aid training and AED, St. John Ambulance, Jazz aviation LP
- Nail Technician, The Esthetic Institute
- Customer sales and service agent training
- Conflict management training
- WHMIS training
Timeline
Citizen services officer
Service Canada, Employment and social development Canada
01.2022 - 01.2024
Recruiter assistant
Jazz Aviation LP
01.2016 - 01.2017
Flight Attendant
Jazz Aviation LP
01.2010 - 03.2024
Customer sales and service agent
Air Canada
01.2010
Cashier
Real Canadian Superstore NE
01.2009 - 01.2010
High School Diploma -
Le Prelude School
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