Genevieve Bernier
London,ON
Summary
Hardworking individual with vast experiences in the food industry. I am motivated,talented,dependable and honest who thrives and is successful with providing fast,high - quality customer service to guests in restaurant settings. Adaptable with expertise in personnel development, team collaboration and resolving issues with customers,waitstaff and management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Food and Beverage Server
Big Family Brewing. Co
10.2023 - 01.2024
- Greeted and welcomed guests in a friendly and professional manner.
- Prepared and served a variety of beverages including alcoholic and non- alcoholic drinks.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions and processed payments accurately.
Server/Bartender
Sarnia Golf Curling Club
09.2023 - 12.2023
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, and trays.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Server
UPS And DOWNS
02.2023 - 10.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Supervisor
WHAT THE FORK!
01.2022 - 10.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Implemented and trained staff to receive and deliver high volumes of food through delivery services
Crew Member Team Leader/Trainer
Popeye's Louisiana Kitchen
03.2019 - 02.2022
- Educated crew workers on quality standards throughout high and low traffic volumes
- Worked in team environment to maintain high levels of productivity.
- Enhanced team efficiency and multitasking abilities by effectively using time management and organization skills
- Quickly and efficiently resolved complaints and escalated issues.
- Operated cash register transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Server/ Hostess
Hana Japanese Sushi
10.2016 - 03.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Answered customers' questions, recommended items and recorded order information.
Banquet Server
St. Elias Banquet Centre
11.2010 - 08.2016
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Answered guest questions about event plans and food service choices.
- Maintained flexible work schedule to meet event needs.
- Prepared serving and appetizer trays and set tables at diverse events.
- Checked identification for minimum age for sale of alcoholic beverages.
Education
3 Year Diploma - Child And Youth Care
Lambton College of Applied Arts And Technology
Sarnia, ON04.2016
No Degree - General, Arts And Sciences: Community Studies
Algonquin College
Ottawa, ON04.2015
High School Diploma -
St. Clement Academy
Ottawa, ON06.2014
Skills
- Problem solving
- Organization
- Leadership/ Supervision
- Strong work ethic
- Customer service
- Adaptability
- Time management
- Communication
- Detail oriented
- Team player
- Self starter
Certification
Smart serve certification
Food Safe handlers certification
References
Available upon request
Timeline
Food and Beverage Server
Big Family Brewing. Co
10.2023 - 01.2024
Server/Bartender
Sarnia Golf Curling Club
09.2023 - 12.2023
Server
UPS And DOWNS
02.2023 - 10.2023
Supervisor
WHAT THE FORK!
01.2022 - 10.2022
Crew Member Team Leader/Trainer
Popeye's Louisiana Kitchen
03.2019 - 02.2022
Server/ Hostess
Hana Japanese Sushi
10.2016 - 03.2019
Banquet Server
St. Elias Banquet Centre
11.2010 - 08.2016
3 Year Diploma - Child And Youth Care
Lambton College of Applied Arts And Technology
No Degree - General, Arts And Sciences: Community Studies
Algonquin College
High School Diploma -
St. Clement Academy
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