Genevieve Akujobi-Nosike
Saint John,NB
Summary
>Motivated Housekeeper with 3 years of room cleaning employment. Proven leadership, management and training skills.
>Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Skilled Housekeeper with track record of providing clean and sanitary environments. Friendly individual adheres to safety protocols and offers task prioritization and organizational skills.
>Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
World Financial Group WFG
04.2021 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Hotel Housekeeper
Oxygen Holiday Resort
04.2018 - 02.2020
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
Education
Bachelor of Arts - Linguistics And Communication Studies
University of Port Harcourt, River State
Nigeria06.2014
Skills
- Document and Records Management
- Clerical Support
- Call Triaging
- Materials Transport
- Time Management
- Safe Chemical Handling
- Kitchen Cleaning and Dishwashing
- Surface Dusting
- Team Support and Collaboration
- Housekeeping
- Vacuuming and Window Cleaning
- Trash Collection and Disposal
Certification
General Health and Safety Environment (GHSE ) 2017
Languages
English
Full Professional
Timeline
Customer Service Representative
World Financial Group WFG
04.2021 - 05.2023
Hotel Housekeeper
Oxygen Holiday Resort
04.2018 - 02.2020
Bachelor of Arts - Linguistics And Communication Studies
University of Port Harcourt, River State
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