Genevieve Abikou
Gatineau,QC
Summary
Dedicated and highly motivated customer service professional with a strong background in operations and support. Holder of a Bachelor’s degree in Computer Science, with excellent bilingual communication skills in French and English. Proven ability to handle multiple tasks efficiently and provide exceptional customer-centric solutions. Eager to transition into the IT field to leverage strong interpersonal skills, technical knowledge, problem-solving abilities, and a customer-centric mindset.
Overview
6
6
years of professional experience
Work History
Banking Solutions Specialist, Borrowing
MBNA - TD Bank
03.2024 - Current
- Adhere to company policies and scripts to consistently achieve call-time and quality standards.
- Analyze and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommend products to customers, thoroughly explaining details.
- Respond to customer calls to answer questions about products and services.
Operations Customer Service Representative
Intelcom
03.2023 - 04.2024
- Process packages without data
- Assist customers and drivers to ensure deliveries are completed on time
- Dealing with packages returned to the delivery center
- Data entry and report production.
Customer Service Representative and Return Desk
Reno depot
05.2021 - 08.2022
- Processing online orders and returns
- Manage product returns and refunds quickly and professionally
- Scheduling deliveries for online and in store purchases if necessary
- Responding to customers needs
- Opening and closing of the cash register, collection of payments, counting of the cash fund.
Assistant Manager
Hotel Novotel
06.2018 - 09.2019
- Staff supervision: distribution and monitoring of the work done by employees, management of schedules, absences, and holidays
- Ensure the proper functioning of the company in the absence of the manager
- Events planning (meetings, seminars) in terms of logistics and hospitality.
Education
Bachelor of Science - Computer Science
Université Du Québec En Outaouais
Gatineau, QC12.2023
Bachelor degree - Computer science and business administration -
ESGIS
01.2020
Skills
- Customer Service Excellence: Extensive experience in delivering high-quality customer service and support in various settings
- Time Management: Adept at managing multiple priorities and tasks efficiently
- Technical Proficiency: Functional knowledge of Windows, Microsoft 365 (Office Suite, Teams, SharePoint), and basic ITIL processes
- Problem-Solving: Strong analytical skills with the ability to diagnose and resolve issues effectively
- Communication: Excellent verbal and written communication skills in both English and French
- Documentation: Ability to document actions related to problems and incidents clearly and accurately
- Team Collaboration: Proven ability to work collaboratively with team members and other departments
Languages
Français
Native or Bilingual
Anglais
Native or Bilingual
Hobbies and interests
- Coding: Enjoy learning new programming languages and working on personal projects.
- Tech Enthusiast: Passionate about the latest technology trends and gadgets.
- Reading: Enjoy reading tech blogs, articles, and books.
- Travel: Love exploring new places and experiencing different cultures.
- Fitness: Regularly engage in physical activities like jogging and gym workouts.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Banking Solutions Specialist, Borrowing
MBNA - TD Bank
03.2024 - Current
Operations Customer Service Representative
Intelcom
03.2023 - 04.2024
Customer Service Representative and Return Desk
Reno depot
05.2021 - 08.2022
Assistant Manager
Hotel Novotel
06.2018 - 09.2019
Bachelor of Science - Computer Science
Université Du Québec En Outaouais
Bachelor degree - Computer science and business administration -
ESGIS
Similar Profiles
Karan GandhiKaran Gandhi
Relationship Manager, High Value Clients at TD Direct InvestingRelationship Manager, High Value Clients at TD Direct Investing
Victoria TeboweiVictoria Tebowei
Credit Analyst at TD Bank Group (MBNA)Credit Analyst at TD Bank Group (MBNA)
Jonah ZlatinszkyJonah Zlatinszky
Customer Assistance Officer at TD MBNACustomer Assistance Officer at TD MBNA
April EvansApril Evans
Student Worker at Partridge Acres Equestrian FacilityStudent Worker at Partridge Acres Equestrian Facility
Leonard GangbobgaLeonard Gangbobga
Customer Service Representative at MSI CorpCustomer Service Representative at MSI Corp