Summary

Overview

Work History

Education

Skills

Languages

Timeline

Geneveive Fynn

Toronto,ON

Summary

Recently relocated professional from Nova Scotia seeking a fast-paced and challenging role in Toronto, where I can utilize my expertise in guest service to achieve service excellence.

Overview

years of professional experience

Work History

Housekeeper

Sheraton Gateway Hotel

Toronto, ON

11.2023 - 05.2024

Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Dusted picture frames and wall hangings with cloth.
Adhered to professional house cleaning checklist.

chef

noblemay catering services

01.2022 - 01.2023

Oversaw all kitchen management, including the safe preparation of meals to client standards
Partnered with vendors to review food costing and submit inventory orders
Maintained all kitchen preparation and storage space – sanitizing all spaces to eliminate illness and prevent cross-contamination
Ensured compliance with applicable health codes and regulations
Swept, mopped, and washed kitchen floors, and other surfaces
Cleaned and restocked bathrooms daily, including wiping glass surfaces, emptying waste baskets, and filling soap and toilet paper dispensers.

HOMECARE / PSW FAMILY CARE

ACCRA

01.2017 - 01.2022

Assisted clients with their personal care needs, including bathing, grooming, dressing, and toileting
Provide assistance with mobility and transfers, ensuring client safety and well-being
Perform light housekeeping tasks such as tidying up, laundry, and maintaining a clean and organized living environment for clients
Observe and report any changes in the client’s physical or mental condition to the appropriate healthcare professionals
Maintain accurate documentation of care provided and complete necessary reports.

COMPLAINTS OFFICER -SERVICE (GRA)

01.2011 - 01.2014

Worked with stakeholders to help create and revise customer complaint monitoring process, manage employee training, and enforce policies and procedures
Analyzed complaint data to identify root causes, trends, issues, and regulatory concerns
Designed and implemented strategies and improved customer satisfaction scores through the application
Used organization’s precedent and KPI to ensure compliance.

NATIONAL HEALTH INSURANCE SCHEME - SERVICE

01.2010 - 01.2011

Answer incoming calls in the assigned workgroups (programs)
Perform the appropriate tasks for the insurance program, which may include entering name and address information, administering a survey, and answering questions
Log calls when necessary
Perform outbound calls to clients to insurance to ensure the right documents are submitted for the case files.

MATHEMATICS TEACHER

DATUS COMPLEX SCHOOL

01.2009 - 01.2010

Encouraged critical thinking and problem-solving to help students develop mathematical reasoning
Prepared and implemented lesson plans covering required course topics
Mentored students on an individual basis to help develop math skills
Educating students based on ministry curriculum.