Geneveb Raz
LLOYDMINSTER,AB
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
11
11
years of post-secondary education
2
2
years of professional experience
Work History
Team Leader
Dollarama
Lloydminster, Alberta
03.2025 - Current
- Supervised Dollarama store associates during daily sales floor operations.
- Trained cashiers on POS procedures and customer service standards.
- Monitored checkout lanes and resolved register issues.
- Coordinated merchandising displays and seasonal product resets.
- Enforced safety, cleanliness, and loss prevention procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Store Supervisor
Sm Asia Enterprises
Lloydminster, Alberta
06.2024 - Current
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained daily inventory to facilitate successful material distribution.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Collaborated with other departments to ensure alignment of goals across teams.
Education
Bachelor of Science - Customs Administration
University of The Visayas Philippines
Cebu City, Cebu 03.2001 - 10.2011
CSCST-AIFC PHILIPPINES
Cebu City, CebuSkills
- POS procedures
- Inventory control
- Merchandising displays
- Checkout operations
- Team supervision
- Customer service
Timeline
Team Leader
Dollarama
03.2025 - Current
Store Supervisor
Sm Asia Enterprises
06.2024 - Current
Bachelor of Science - Customs Administration
University of The Visayas Philippines
03.2001 - 10.2011
CSCST-AIFC PHILIPPINES