Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Geneva Waters

Newport Beach

Summary

Hospitality professional, prepared to enhance guest experiences and streamline front-of-house operations. Proven ability to lead team in delivering high-quality service and creating welcoming environment. Reliable and adaptable, skilled in conflict resolution and team coordination.

Professional hospitality leader with deep expertise in guest relations and service excellence. Adept at fostering team collaboration and ensuring seamless operations in fast-paced environments. Strong communication and problem-solving skills, with focus on adaptability and delivering outstanding guest experiences. Known for reliability and consistency in meeting high standards.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Head Hostess

Ocean48
06.2024 - Current
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Coordinated large parties and events, ensuring seamless service from arrival through departure.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Participated in regular staff meetings to discuss operational improvements, share customer feedback, or address any challenges faced by the team.
  • Oversaw the dining room layout and table settings, ensuring compliance with restaurant standards and aesthetics.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and fostering open communication among team members.
  • Answered customer questions about hours, seating, and menu information.

Server

Great Maple
11.2023 - 04.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

BJ's Restaurant & Brewhouse
11.2020 - 11.2023
  • Performed opening and closing duties, ensuring smooth daily operations
  • Solid track record of performing in top percentile of sales to both new and repeat customers
  • Promote new menu items with knowledge and enthusiasm, raising product sales

Head Hostess

Rusty Pelican Restaurant
09.2019 - 09.2020
  • Provided successful seating arrangements for large groups and special events
  • Solved challenges while staying composed - able to handle hectic times with grace
  • Efficiently managed guest requests through clear phone and in-person communication
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.

Education

Associate of Arts - Journalism, Print

Coastline Community College
Fountain Valley, CA
06-2026

Skills

  • Consistently meets deadlines
  • Bright Energy
  • High-Volume Dining
  • Table Resetting
  • Order Accuracy
  • Point of Sale System
  • Exceptional communication
  • Reservation coordination
  • Guest service
  • Restaurant software proficiency
  • Greeting and seating
  • Reservation planning
  • Table assignment

Certification

  • ServSafe
  • ABS Certification - April 2024-April 2027

Timeline

Head Hostess

Ocean48
06.2024 - Current

Server

Great Maple
11.2023 - 04.2024

Server

BJ's Restaurant & Brewhouse
11.2020 - 11.2023

Head Hostess

Rusty Pelican Restaurant
09.2019 - 09.2020

Associate of Arts - Journalism, Print

Coastline Community College

Similar Profiles

CREATE PROFILE
Geneva Waters