Summary
Overview
Work History
Skills
Timeline
Generic

GENEVA JOHNSON

Antioch

Summary

Accomplished Area Manager recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in customer service, sales, and compassionate team leadership.

Overview

24
24
years of professional experience

Work History

Assistant Shelter Supervisor

Shelter Inc
12.2022 - 12.2024
  • Boosted staff morale by fostering an inclusive working environment that promoted collaboration between employees from diverse backgrounds.
  • Conducted regular evaluations of facility conditions, addressing any maintenance needs promptly.
  • Improved client outcomes by regularly evaluating program effectiveness and implementing necessary changes.
  • Provided crisis intervention support to clients experiencing emotional or psychological distress, connecting them with appropriate resources as needed.
  • Maintained accurate records of client progress, ensuring compliance with regulatory requirements and confidentiality guidelines.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Accomplished multiple tasks within established timeframes.
  • Recruited, hired and trained new employees, aimed at building high-functioning team focused on general shelter operations.

Area Manager

Work World America
09.2000 - 07.2022
  • As an area manager with Work World, I was responsible for overseeing all day to day operations for up to 22 stores at one time
  • I did hiring and terminations for all store manager roles and other positions in store as needed
  • I was in charge of making sure all stores stayed under payroll budget and hitting all sales goals
  • I performed routine audits of each store's appearance, inventory, customer service, security measures and overall functionality
  • I was also an intricate part of any remodels or store moves as it was my responsibility to lay out the new location as well as pull a team together to execute the project
  • All work and updates were communicated to my superior as often as every day but at least once a week
  • Implemented new processes and procedures tactfully and passionately
  • Boosted team morale and overall revenues by creating and implementing sales contests
  • Aligned procedures and protocols with changing business demands
  • Built sales to over $30 million across 22 regional stores
  • Promoted positive customer service experiences by promptly resolving conflicts

Skills

  • Area management
  • Resource Allocation
  • Sales minded
  • Staff training
  • Team building and motivation
  • Employee scheduling
  • Issue and conflict resolution
  • Teambuilding
  • Organization

Timeline

Assistant Shelter Supervisor

Shelter Inc
12.2022 - 12.2024

Area Manager

Work World America
09.2000 - 07.2022

Similar Profiles

CREATE PROFILE
GENEVA JOHNSON