Geneva Hicks
Modesto
Summary
Dynamic healthcare professional with a strong foundation in documentation control, policy modification, and expense reporting, complemented by expertise in bookkeeping and account reconciliation. Proven track record in managing daily office operations, supervising administrative staff, and optimizing workflows to support budgeting and financial reporting. Skilled in multitasking while delivering exceptional customer service and upholding high standards of business integrity. Recognized for meticulous attention to detail and a commitment to enhancing patient satisfaction through effective medication management and compliance with health regulations.
Overview
16
16
years of professional experience
Work History
Lead Medication Aide
Belmare Senior Living
01.2025 - 01.2026
- Administered medications according to prescribed schedules and protocols.
- Monitored patients for adverse reactions and reported findings to healthcare professionals.
- Educated patients on medication usage, side effects, and adherence strategies.
- Maintained accurate documentation of medication administration and patient responses.
- Implemented inventory management practices for medications and supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Administrative Manager
Modesto Toyota
09.2023 - 12.2024
- Managed daily office operations and schedules.
- Supervised administrative staff and tasks.
- Maintained records and organized office supplies.
- Assisted with reports and communication between departments.
- Contract
Office Manager
Turning Point Community Program
03.2016 - 06.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Managed budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.
- Sourced vendors for special project needs and negotiated contracts.
- Managed CRM database, including troubleshooting, maintenance, updates, and report generation.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Permanent
Housing Supervisor
Turning Point Community Program
02.2013 - 03.2016
- Introduced prospective tenants to types of units available.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained a sufficient number of units market-ready at all times.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facilities and services.
- Developed, reviewed, and submitted property operating and capital budgets.
- Worked closely with client needs.
- Permanent
Administrative Assistant
02.2010 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled client correspondence and tracked records to foster office efficiency.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Supported logistics for programs, meetings, and events, including room reservations, agenda preparation, and calendar maintenance.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Created PowerPoint presentations for business development purposes.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Managed Access databases, converting complex data into easy-to-interpret formats.
Education
Associate of Arts - Medical Office Operations and Billing & Coding
Institute of Technology
Modesto, CA01.2008
Skills
- Documentation and control
- Policy and Procedure Modification
- Expense Reporting
- Patient confidentiality compliance
- Bookkeeping
- Account Reconciliation
- Excellent multi-tasking
- Typing Speed 40 to 50 WPM
- Administrative support
- Strategic planning
- Strong communication skills
- Leadership qualities
- Medical terminology
Qualifications
- Organized and efficient Office Manager for corporate-level officers and senior management personnel with demonstrated expertise in financial and operational leadership.
- Adroit professional exemplifies multidisciplinary managerial skill in process, procedure, and policy improvement initiatives.
- Accomplished in workflow optimization techniques implementation that increases productivity, reduces labor, and maintains business integrity and quality of service.
Timeline
Lead Medication Aide
Belmare Senior Living
01.2025 - 01.2026
Administrative Manager
Modesto Toyota
09.2023 - 12.2024
Office Manager
Turning Point Community Program
03.2016 - 06.2023
Housing Supervisor
Turning Point Community Program
02.2013 - 03.2016
Administrative Assistant
02.2010 - 02.2013
Associate of Arts - Medical Office Operations and Billing & Coding
Institute of Technology