Geneva Foronda
Los Gatos
Summary
While working toward completing a Bachelor's degree in Accounting, currently working as a front desk receptionist with exemplary organizational, multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Lokahi Acupuncture
05.2023 - Current
- Be knowledgeable about clinic policies, practitioner specialties and schedules, pricing and insurance policies, etc.
- Answer phone calls and help new and existing patients with their questions about the clinic
- Schedule appointments using Jane scheduling software
- Process payments using scheduling software, cash, credit card processor, and check
- Ensure claims are accurate and ready for submission to insurance
- Submit claims to insurance
- Enter remittance payments from insurers, ensuring each claim was processed correctly, resubmitting if necessary
- Light housekeeping work like cleaning rooms up, wiping surfaces, keeping up with laundry and cleaning
Office Assistant
Naturopathic Family Health
05.2024 - 09.2025
- Be knowledgeable about clinic policies, provider specialties and schedules, pricing, and products to give the information to new and existing patients
- Answer phone calls with a focus on new patients: giving them information about our clinic, following up with them and scheduling them with the right provider
- Receive inventory shipments and stock the shelves, ensuring everything is in the right place
- Keep track of amount of new patient inquiries, as well as the type of inquiry (e.g. women’s health, gastrointestinal, etc.)
- Look up lab results, calling the lab if necessary, and uploading the results to the patient’s portal
- Cancel and reschedule patient appointments, upholding any clinic policies
Shift Leader
Peet's Coffee & Tea
08.2021 - 05.2025
- Welcome customers in with a friendly greeting
- Take orders and use a POS system to take payment
- Be knowledgeable about what is in each drink, and answer customer questions
- Pull espresso shots, and steam milk for lattes, cappuccinos and more
- Memorize recipes to efficiently make delicious drinks!
- Keep counters and work areas clean
- Close down store in compliance with store rules
Front Desk Associate
The Club at Los Gatos
04.2021 - 09.2022
- Greet each person entering the gym with positivity and an upbeat attitude
- Use Mindbody system to check guests into the gym and the appropriate classes or appointments
- Clean and sanitize gym floors and equipment
- Answer phone calls and provide information for customer questions
Cashier
LUNARDI'S MARKET
12.2017 - 07.2019
- Ring customer purchases with a POS
- Handle cash, credit, and check transactions
- Keep shelves stocked and rotate product when needed
- Face items up with the labels facing forward
- Provide excellent customer service by answering customer questions and leading them to the correct location of certain items
- Check expiration dates and expose of out-of-date products
Crew Member
YALLA MEDITERRANEAN
06.2017 - 09.2017
- Greet customers as they enter the store
- Answer questions about the menu and ingredients of food
- Handle food and pack it to customer's liking
- Wash dishes using a three-compartment sink and dishwasher
- Handle cash and credit transactions using a POS
- Perform closing duties that include, but are not limited to: wiping down tables, covering and storing food in the fridge, scrubbing and mopping the floors
Seasonal Cashier
TARGET
10.2016 - 01.2017
- Handle cash, credit, and check transactions
- Redeem food stamps and coupons
- Properly pack items in bags to the customers' liking
- Maintain a clean check out area
- Assess and process returns
- Answer questions about sales, items, and refund policies
- Inform, sell, and sign customers up for the Target RED card
Caregiver
PRITCHETT'S LIVING SERVICES
04.2016 - 08.2016
- Take clients to appointments and meetings
- Join clients to events and other leisurely activities
- Make sure clients take their medications on time
- Ensure clients keep up with hygiene and personal care
Sales and Stock Associate
NEW BALANCE INC
10.2014 - 04.2016
- Stock shelves, racks, bins, and tables with merchandise
- Receive, open, unpack and issue sales floor merchandise
- Count stock items, record data using a computer and fill sales floor or back stockroom
- Ensure store remains clean by tidying shelves and front counters
- Pack customer items in bags to their liking
Education
HIGH SCHOOL DIPLOMA -
DECOTO SCHOOL
06.2014
Skills
- Administrative experience
- Customer Service
- Cash Handling
- Phone Etiquette
- Communication Skills
- Computer skills
- Positive and uplifting personality
- Barista Experience
- Food Handling
- Basic MS Office knowledge
- Can easily adapt to situational changes
Timeline
Office Assistant
Naturopathic Family Health
05.2024 - 09.2025
Front Desk Receptionist
Lokahi Acupuncture
05.2023 - Current
Shift Leader
Peet's Coffee & Tea
08.2021 - 05.2025
Front Desk Associate
The Club at Los Gatos
04.2021 - 09.2022
Cashier
LUNARDI'S MARKET
12.2017 - 07.2019
Crew Member
YALLA MEDITERRANEAN
06.2017 - 09.2017
Seasonal Cashier
TARGET
10.2016 - 01.2017
Caregiver
PRITCHETT'S LIVING SERVICES
04.2016 - 08.2016
Sales and Stock Associate
NEW BALANCE INC
10.2014 - 04.2016
HIGH SCHOOL DIPLOMA -
DECOTO SCHOOL