Geneva Cochran
Hesperia
Summary
Organized administrative professional with strong background managing office administrative and front desk needs. Brings initiative and decision-making skills to different clerical tasks and guest needs. Offers strengths in managing mail, supplies and files for business efficiency.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Conduent
Remote
06.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
HR
Amazon
01.2021 - 05.2024
- Prepared weekly reports and other documentation for internal communications, meeting support and new policy notifications
- Inspected files to verify employee documentation and accuracy
- Processed personnel leave-request forms, new hire packets and benefits information
- Compiled and updated employee records in digital and physical file systems
Front Desk Receptionist
Palm Apartments
01.2016 - 01.2021
- Fielded incoming telephone calls to answer questions, direct callers and take messages for staff
- Collected payments for services and updated accounts to reflect new balances
- Input data into job-related software for storage, retrieval and archiving
Education
Science
Victor Valley College
Skills
- Microsoft Word
- Excel
- Powerpoint
- Wpm 60
- Computer literacy
- Conflict Resolution
- Excellent interpersonal and communication skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Call Center Representative
Conduent
06.2024 - Current
HR
Amazon
01.2021 - 05.2024
Front Desk Receptionist
Palm Apartments
01.2016 - 01.2021
Science
Victor Valley College