Geneva Bilbao
Monterey Park
Summary
Reliable professional with a passion for customer service in various industries. Experienced handling tasks with ease and professionalism. Looking to establish a long term career with an outstanding company that offers growth.
Overview
8
8
years of professional experience
1991
1991
years of post-secondary education
Work History
Temp sales associate
Ross
Montebello
12.2025 - 02.2026
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Stocks merchandise and helps with loss prevention
- Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, and disinfecting high-touch areas.
- Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures.
Assistant Manager
Valero Gas Station
West Covina
10.2022 - 07.2023
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Reduced workplace safety or health hazards by enforcing work practices and procedures.
- Identified operational process inefficiencies to recommend necessary improvements.
- Followed safety protocols while handling hazardous materials such as gasoline.
- Collected cash payments from customers and made change and charge purchases to customers' credit cards, providing customers with receipts.
Gas Station Attendant
G&M Oil
Azusa
04.2020 - 04.2022
- Mastered the ability to accurately handle money transactions and provide change for customers.
- Cleaned parking areas, offices, restrooms, or equipment, and removed trash.
- Followed established safety guidelines when performing service tasks to avoid accidents or injuries.
- Managed inventory levels by restocking items as needed throughout the day.
- Oversaw fuel delivery process and performed required preparation procedures.
- Dispensed lottery tickets according to established procedures.
- Performed regular maintenance tasks on gas pumps to ensure safe operation.
- Performed cash deposit, verification, documentation and control procedures.
Inventory Associate
WIS International Inventory Service
Boise
06.2018 - 04.2019
- Conducted accurate inventory counts and reconciled discrepancies, ensuring data integrity and operational efficiency.
- Utilized advanced scanning technology to track inventory movement, improving retrieval accuracy and reducing errors.
- Collaborated with team members to streamline inventory processes, enhancing overall workflow and productivity.
- Assisted with physical inventories as required during end-of-year audits.
- Utilized handheld scanner to identify items needed on sales floor and retrieve
- merchandise from inventory bins.
- Proficient in using barcode scanners, RFID readers, and other data collection devices.
- Ability to stand with varied movement for hours at a time.
Education
Deming Highschool
Deming, NMSkills
Cash handling & POS, Inventory and Stock Management, Customer Service, Operations and Store Maintenance, Opening and Closing procedures, Sales and Business skills, Reliability and Punctuality
Timeline
Temp sales associate
Ross
12.2025 - 02.2026
Assistant Manager
Valero Gas Station
10.2022 - 07.2023
Gas Station Attendant
G&M Oil
04.2020 - 04.2022
Inventory Associate
WIS International Inventory Service
06.2018 - 04.2019
Deming Highschool