GENEVA ALCALA
Sherbrooke,QC
Summary
Dynamic and results-oriented professional with extensive experience in administrative coordination and customer service, notably at Global Excel Management. Excelled in document management and verbal communication, significantly enhancing office efficiency and customer satisfaction. Proven track record of handling high-volume tasks with exceptional attention to detail and a commitment to achieving company goals.
Overview
12
12
years of professional experience
Work History
Administrative Coordinator
Global Excel Management
Sherbrooke, Quebec
01.2024 - Current
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Provided assistance during special projects or events as needed.
- Checked completed work for errors or duplicate information before submission.
- Verified accuracy of customer data entered into the system.
Virtual Administrative Assistant
Turnkey Property Solutions
Las Vegas, NV
03.2022 - 11.2024
- Administrative support, including database and file management, answering phones, and general office duties.
- Update MLS listings and the company's website.
- Monitored emails, organized the inbox, and prioritized messages for the supervisor.
- Assisted coworkers and staff members with special tasks on a daily basis.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Kitchen Staff Member
Bishop’s College School
Sherbrooke, QC
08.2023 - 12.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Performed other related duties as assigned by supervisor.
- Kept supplies in sufficient stock by assessing inventory levels, and reporting lower stock items.
Customer Service Representative
Altisource Business Solutions
Manila, Philippines
12.2015 - 12.2016
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Phone Provider Representative
UnitedHealth Group Inc
Manila, Philippines
11.2014 - 07.2015
- Utilized computer technology to handle high call volumes efficiently.
- Provided accurate information about products and services offered by the organization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Arriva Medical
Manila, Philippines
07.2014 - 11.2014
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
ePerformax Contact Centers and BPO
Manila, Philippines
11.2012 - 04.2013
- Handled a high volume of incoming phone call inquiries and complaints.
- Investigated and resolved payment and website issues.
- Managed customers' database accounts, performed customer verification, and processed applications and requests.
- Worked with the administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
- Kept records of customer interactions and actions taken, including transactions, comments, inquiries, and complaints.
Education
High School Diploma -
Arellano University
Manila, Philippines03-2008
Some College (No Degree) - Information Systems
Adamson University
Manila, PhilippinesSome College (No Degree) - Nursing
Metropolitan School of Nursing
Manila, PhilippinesSkills
- Document management
- Inbound phone call handling
- Data entry
- Attention to detail
- Administrative support
- Verbal and written communication
Languages
English
Professional
References
References available upon request.
Timeline
Administrative Coordinator
Global Excel Management
01.2024 - Current
Kitchen Staff Member
Bishop’s College School
08.2023 - 12.2023
Virtual Administrative Assistant
Turnkey Property Solutions
03.2022 - 11.2024
Customer Service Representative
Altisource Business Solutions
12.2015 - 12.2016
Phone Provider Representative
UnitedHealth Group Inc
11.2014 - 07.2015
Customer Service Representative
Arriva Medical
07.2014 - 11.2014
Customer Service Representative
ePerformax Contact Centers and BPO
11.2012 - 04.2013
High School Diploma -
Arellano University
Some College (No Degree) - Information Systems
Adamson University
Some College (No Degree) - Nursing
Metropolitan School of Nursing
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