Genesis Walia

• Oversee daily operations including staffing, scheduling, customer service, inventory management, and business operations.

• Recruit, train, coach, and supervise employees and volunteers.

• Develop branding, marketing, social media, and community outreach campaigns.

• Coordinate private events, media appearances, partnerships, and adoption events.

• Manage vendor relationships, purchasing, inventory control, and supply ordering.

• Ensure compliance with safety, sanitation, animal welfare, and operational policies.

• Resolve customer concerns and maintain exceptional guest experiences.

• Prepare and serve espresso beverages, coffee, tea, and café menu items.

• Train team members on beverage preparation, POS systems, and café procedures.

• Monitor quality standards and workflow efficiency during peak service periods.

• Represent the business at community events and promotional opportunities.

Attended industry conferences, such as Global Pet Expo in Florida and Kron 4 News, to promote brand initiatives and foster partnerships.

• Supervised daily operations to ensure efficient service and product quality.
• Trained and mentored team members on customer service standards and operational procedures.
• Developed scheduling strategies to optimize staff performance and meet peak demand periods.
• Implemented inventory management techniques to reduce waste and enhance supply chain efficiency.ba
• Trained new staff on beverage preparation techniques and customer service standards.
• Supervised daily operations, ensuring smooth workflow among barista team.
• Managed inventory levels, placing orders to maintain stock of coffee and supplies.
• Conducted regular quality checks on beverages and food items to ensure consistency.
• Operated espresso machines and brewing equipment to prepare high-quality beverages consistently.

• Managed daily store operations to ensure smooth customer experiences.
• Trained and mentored new staff on sales techniques and inventory management.
• Oversaw cash handling procedures, ensuring accuracy and compliance with policies.
• Assisted in visual merchandising to enhance product displays and attract customers.
• Developed strong relationships with customers, fostering loyalty through excellent service.
• Collaborated with team members to achieve weekly sales targets consistently.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.