Genesis Torres-Solorzano
Palm Desert
Summary
Dynamic professional with experience as an Eligibility Technician at County of Riverside DPSS, skilled in effective communication and meticulous documentation. Proven ability to train staff and enhance team collaboration while ensuring compliance in eligibility assessments. Proficient in Microsoft Office, with a strong focus on improving client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Eligibility Technician
County of Riverside DPSS
11.2022 - Current
- Reviewed case files to assess client eligibility, maintaining high accuracy in data entry and documentation.
- Processed eligibility applications for various assistance programs, ensuring compliance with regulations.
- Trained new staff on eligibility determination procedures, fostering a collaborative team environment.
- Conducted interviews with applicants to gather necessary information and clarify program requirements.
Floor Supervisor
Acqua California Bistro
07.2017 - 03.2020
- Supervised daily operations to ensure smooth workflow and optimal guest experience.
- Trained and mentored new staff on service standards and operational procedures.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Education
Associate of Science - Criminal Justice
College of The Desert
Palm Desert, CA12-2021
Skills
- Microsoft office
- Effective communication skills
- Documentation and paperwork
- Professional telephone communication
Timeline
Eligibility Technician
County of Riverside DPSS
11.2022 - Current
Floor Supervisor
Acqua California Bistro
07.2017 - 03.2020
Associate of Science - Criminal Justice
College of The Desert