Job Search Status
Open to workDesired start date: Immediately
Open To Work
Genesis Shayan
Abbotsford,BC
Work Preference
Summary
Dedicated Operations Coordinator with a proven track record in enhancing customer satisfaction and optimizing operational efficiency. Expertise in administrative support, data entry, and professional communication.
Overview
5
5
years of professional experience
Work History
Operations Coordinator
Maple Leaf Disposal
Langley, BC
10.2025 - 04.2026
- Coordinated waste disposal schedules to optimize resource allocation and efficiency.
- Supported compliance with environmental regulations through accurate documentation and reporting.
- Assisted in training new staff on operational procedures and safety protocols.
- Monitored inventory levels to ensure timely replenishment of waste management supplies.
- Collaborated with team members to resolve service issues, enhancing customer satisfaction.
- Maintained clear communication with clients regarding service updates and changes in policies.
- Provided direction and guidance to internal teams in order to achieve targets.
Operations Coordinator
Waste Control Services
Coquitlam, BC
05.2023 - 09.2025
- Conducted routine audits of equipment and operations, identifying areas for improvement.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Coordinated waste disposal schedules to optimize resource allocation and efficiency.
- Assisted in training new staff on operational procedures and safety protocols.
- Collaborated with team members to resolve service issues, enhancing customer satisfaction.
Dispatcher
Maple Leaf Disposal
Langley, BC
06.2021 - 05.2023
- Coordinated daily routes for waste collection to optimize efficiency and timeliness.
- Monitored vehicle locations using GPS technology to ensure accurate service delivery.
- Managed communications between drivers and customers to enhance service satisfaction.
- Developed and implemented streamlined dispatch processes to reduce delays in service execution.
- Trained new dispatch staff on operational procedures and software systems for effective integration.
- Collaborated with management to identify areas for process improvement within dispatch operations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
Administrative Assistant Ac./ Legal Secretary
Sprott Shaw College
Surrey, BC06-2002
Skills
- Proficient in [Microsoft]
- Administrative support
- Time management
- File organization
- Customer and client relations
- Clerical support
- Professional communication
- Professional and mature
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Operations Coordinator
Maple Leaf Disposal
10.2025 - 04.2026
Operations Coordinator
Waste Control Services
05.2023 - 09.2025
Dispatcher
Maple Leaf Disposal
06.2021 - 05.2023
Administrative Assistant Ac./ Legal Secretary
Sprott Shaw College