Genesis Shaw-Ottey
Toronto,ON
Summary
Dedicated and customer-focused server with over 5 years of experience in the hospitality industry. Known for providing exceptional service by combining a friendly and approachable demeanor with a keen attention to detail. Skilled in order accuracy, menu knowledge, and utilizing Point of Sale (POS) systems efficiently. Proven ability to handle high-pressure situations during peak hours while maintaining a positive and professional attitude.
Seeking to contribute skills and enthusiasm for delivering outstanding service to a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Private Events
05.2016 - Current
- Greeted guest in timely and professional manner
- Prepared and served alcoholic and non-alcoholic beverages to customers
- Waited on multiple customers at bar and throughout bar area
- Maintained full knowledge of beverage list and promotions
- Verified that guest at bar were of legal age & refusing service if needed
- Helped with preparation, set and service for catering events
- Adhered to all health and safety regulations
- Stayed guest-focused and nurtured excellent guest experience
- Kept bar presentable and well-stocked to meet customer needs
- Served high customer volumes during special events, nights, and weekends
- Performed other duties as and when assigned
Hostess/Server
Red Lobster
06.2022 - 08.2023
- Served guests in a polite and efficient manner.
- Adhered to company’s sanitation procedures.
- Assisted in party set up and breakdown. Busses and resets tables as needed.
- Maintained a thorough understanding of all menu items and able to answer questions regarding food and drink items and their preparation.
- Accurately took Guests’ food and drink orders.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
- Assist with guest concerns.
Hostess/Server
Hot Pot Restaurant
03.2019 - 09.2021
- Greeted Customers upon arrival at the restaurant.
- Provided exemplary customer service.
- Served guests in a polite and efficient manner.
- Efficient and accurate use of POS system
- Created positive guest experiences through interaction and adhering to the steps of service.
- Followed all food safety standards and systems.
- Worked effectively in a team environment.
- Learned and maintained knowledge of food and beverage menus.
- Side duties, including cleaning & maintenance.
- Abided by uniform policy.
Customer Service Rep
LCBO
11.2019 - 08.2021
- Provided exemplary customer service
- Efficient and accurate use of POS system
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
- Shown ability to work in fast-paced environment and handled high-pressure situations
- Repetitive moving and lifting of bottles varying in weight, and lifting cases weighing up to 60 lbs./28 kg;
- Worked well independently and collaboratively in team environment.
- Provided recommendations and suggestions to guests.
Sales Manager
Ardene
11.2012 - 08.2020
- Oversaw all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of team
- Complied with all head office requests regarding store operations
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Built relationships with customers and community to establish long-term business growth
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Social Work, Sociology
Ryerson University
Toronto, ON05.2020
Skills
- Customer Service & Hospitality Skills
- Efficient & Accurate use of POS system
- Order Taking & Accuracy
- Menu Knowledge
- Upselling
- Teamwork
- Conflict resolution
- Organizational skills
- High-Volume Dining
- Alcohol Service
Certification
- Smart Serve
- Food Handlers
- Bartending Certificate
- CPR & First Aid
- Naloxone
- G License
Timeline
Hostess/Server
Red Lobster
06.2022 - 08.2023
Customer Service Rep
LCBO
11.2019 - 08.2021
Hostess/Server
Hot Pot Restaurant
03.2019 - 09.2021
Bartender
Private Events
05.2016 - Current
Sales Manager
Ardene
11.2012 - 08.2020
Bachelor of Arts - Social Work, Sociology
Ryerson University
Similar Profiles
Timo RosienTimo Rosien
Bar Assistant at Private EventsBar Assistant at Private Events
Andy KimAndy Kim
Freelance Event Host at Private EventsFreelance Event Host at Private Events
Oshane RottiganOshane Rottigan
Security Officer at Private EventsSecurity Officer at Private Events
JESSIE POPRAWAJESSIE POPRAWA
Bartender at Private EventsBartender at Private Events
Sinthuja VijayarajSinthuja Vijayaraj
Intern Waitress at Cibo Wine BarIntern Waitress at Cibo Wine Bar