Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Genesis Shaw-Ottey

Etobicoke,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Willingness to take on added responsibilities to meet team goals. Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housing Support Worker

Evas Initiative
09.2021 - Current
  • Responsible for development and delivery of programs that support youth in transitioning to independent living.
  • Helped address structural and systemic barriers Black youth experience when attempting to find stable housing
  • Proved successful working within tight deadlines and fast-paced atmosphere..
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Performed discharge planning, placement monitoring and crisis intervention.

Customer Service Representative

LCBO
01.2019 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Managed over 50 customer sales & interactions daily
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Caseworker

Centre for Equality Rights in Accommodation
Toronto, ON, ON
09.2019 - 09.2020
  • Assessed needs of each client and recommended appropriate services and resources.
  • Maintained high level of client confidentiality, following strict guidelines and recommendations.
  • Responsible for documenting and assisting with client questions and concerns
  • Assisted on multiple policy projects
  • Helped facilitate non-profit charity events

Sales Manager

Ardene
11.2014 - 08.2020
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Responsible for handling stock and operating computerized cash registers

Education

Bachelors Degree - Social Work

Ryerson University
Toronto, ON
04.2020

Skills

  • Worker Supervision
  • Worker Training and Motivation
  • Documentation Support
  • Licensed Social Worker (LSW)
  • Supportive Housing
  • Temporary Housing Resources
  • Transitional Support
  • Affordable Housing Programs Knowledge
  • Youth Support

Certification

  • CPR & First Aid
  • Naloxone
  • Smart Serve
  • G License

Additional Information

References available upon request

Timeline

Housing Support Worker

Evas Initiative
09.2021 - Current

Caseworker

Centre for Equality Rights in Accommodation
09.2019 - 09.2020

Customer Service Representative

LCBO
01.2019 - 09.2021

Sales Manager

Ardene
11.2014 - 08.2020

Bachelors Degree - Social Work

Ryerson University

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Genesis Shaw-Ottey