Summary
Overview
Work History
Education
Skills
Languages
Timeline
AdministrativeAssistant
Genesis Serrano

Genesis Serrano

Barrie,Ontario

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

3
3
years of professional experience

Work History

Shift Leader

Booster Juice
11.2022 - Current
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Student Tutor

Self-employeed
09.2022 - 06.2023
  • Enhanced student understanding by developing personalized tutoring strategies tailored to individual learning styles.
  • Boosted student confidence and academic performance through consistent feedback and encouragement.
  • Provided ongoing support for students facing academic challenges, leading to better retention rates and overall success.
  • Served as a positive role model for students both academically and personally, inspiring continued dedication to their education.
  • Communicated regularly with parents regarding their child''s progress towards academic goals.
  • Assisted students in breaking down complex topics into manageable parts for increased comprehension.

Private Nanny

Armando Centeno
02.2022 - 09.2022
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Organized engaging activities that incorporated age-appropriate educational components for cognitive development.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Assisted with homework and school projects, fostering a love for learning in the children.

COVID-19 Screener

Amica Little Lake
08.2021 - 05.2022
  • Improved patient screening efficiency by implementing a streamlined COVID-19 testing process.
  • Enhanced infection control practices through rigorous sanitization of screening areas and equipment.
  • Minimized wait times for patients by coordinating with healthcare professionals to optimize the flow of traffic during screenings.
  • Increased overall patient satisfaction through exceptional customer service during the screening process, addressing questions or concerns promptly.
  • Provided compassionate care for anxious patients by offering clear communication about the testing procedure and expectations for results delivery.

Education

Maple Ridge Secondary School
Barrie, ON

Working Towards Diploma -

St. Peter's Secondary School
Barrie, ON
06.2025

Skills

  • Customer Service Management
  • POS System Operation
  • Motivational Leadership
  • Assigning Work
  • Problem-Solving
  • Issue Resolution
  • Positive Attitude
  • Cash Handling
  • Shift Paperwork Completion
  • Effective communication
  • Team Supervision
  • Training Assistance

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Elementary

Timeline

Shift Leader

Booster Juice
11.2022 - Current

Student Tutor

Self-employeed
09.2022 - 06.2023

Private Nanny

Armando Centeno
02.2022 - 09.2022

COVID-19 Screener

Amica Little Lake
08.2021 - 05.2022

Maple Ridge Secondary School

Working Towards Diploma -

St. Peter's Secondary School

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Genesis Serrano