Genesis Sanchez Tapia
Moncton,NB
Summary
Dynamic professional with a proven track record at Teleperformance, enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in multitasking and building strong client relationships, demonstrated by advanced computer skills and a positive, professional demeanor. Achieved significant improvements in client engagement by prioritizing rapid resolution of inquiries and issues.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Ministerio de Educación
Santo Domingo, Republica Dominicana
07.2019 - 03.2022
- Provided secretarial and office management support while building cooperative working relationships.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Scheduled appointments, meetings and events for management staff.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Customer Service Representative (seasonal)
Teleperformance
Santo Domingo, Dom. Republic
04.2020 - 08.2020
- Assisted customers in navigating website and troubleshooting issues with products or services and resolved customer complaints in a timely manner while maintaining a positive attitude.
Customer Care Representative
ERC
Santo Domingo, Dominican Republic
08.2017 - 06.2019
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Cultivated strong connections with clients. Have the ability to prioritize and multitask.
Customer Service Representative
Convergys
Santo Domingo, Rep. Dominicana
07.2016 - 03.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Labor Law Certificate -
FUNJEPRO
Dominican Republic08.2019
Real Estate Law Certificate -
JUNFEPRO
Dominican Republic08.2019
Advanced English -
English Center (TEC)
Dominican Republic11.2016
High School Diploma -
IPOPSA
Republica Dominicana10.2016
Advanced Excel -
INFOTEP
Dominican Republic05.2016
Accounting System -
INFOTEP
Dominican Republic03.2015
Skills
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Computer skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative (seasonal)
Teleperformance
04.2020 - 08.2020
Administrative Assistant
Ministerio de Educación
07.2019 - 03.2022
Customer Care Representative
ERC
08.2017 - 06.2019
Customer Service Representative
Convergys
07.2016 - 03.2017
Labor Law Certificate -
FUNJEPRO
Real Estate Law Certificate -
JUNFEPRO
Advanced English -
English Center (TEC)
High School Diploma -
IPOPSA
Advanced Excel -
INFOTEP
Accounting System -
INFOTEP
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