Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Genesis Pesqueda

Santa Ana

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a team and support organizational goals.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Glovis America Inc.
06.2017 - Current
  • Progressed through roles of increasing responsibility, showcasing adaptability and commitment to departmental success. Positions Held: Analyst, Senior Analyst, Administrator, Assistant Manager.
  • Processed and managed up to 100 invoices per month, ensuring accuracy and compliance with company policies.
  • Processed and managed $300K in monthly credit card reconciliation, streamlining processes for timely reporting and approval.
  • Managed purchase requests for office, breakroom, and warehouse supplies for eight offices. offices.
  • Led the onboarding process for new hires, setting up account logins, systems access, and collaborating with HR to integrate employees into company incentive programs. Acted as a liaison between HR and new team members, ensuring seamless transitions and a positive onboarding experience.
  • Provided administrative and operational support for a team of 10 members, enhancing departmental productivity and communication.
  • Partnered with cross-functional teams, including IT and Finance, to implement solutions that improve workflows and operational efficiency.
  • Collaborated with IT to develop and implement an upgraded invoicing and purchase request system, reducing manual errors and increasing efficiency.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
  • Maintained inventory logs, ensuring accurate tracking and reporting of assets and supplies.
  • Supported employees with air, rental, and hotel reservations, ensuring seamless travel arrangements.
  • Reviewed travel requests to verify compliance with company policies and guidelines, providing feedback when necessary.
  • Ensured all SOP documentation was up-to-date by regularly

Business Development Center Specialist

Audi South Coast
06.2010 - 06.2017
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers, answered general questions and directed to appropriate departments.
  • Managed all incoming mail distribution, courier services, and photocopying documents as requested.
  • Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
  • Assessed clients' technology needs and developed detailed sales proposals.
  • Stayed current on technology changes to offer clients relevant advice.
  • Performed follow-up tasks after each call or online conversation with customers.
  • Answered customer inquiries via email and live chat.
  • Evaluated client feedback regularly to identify areas for improvement, implementing changes as necessary to ensure ongoing satisfaction.
  • Optimized lead generation through targeted prospecting, cold calling, and email marketing efforts.

Education

Some College (No Degree) - Child Development

Orange Coast College
Costa Mesa, CA

Skills

  • Bank reconciliation
  • Invoice verification
  • Payment processing
  • Relationship building
  • Service oriented
  • Contact follow-up
  • Professional demeanor
  • Listening skills
  • Time management
  • Attention to detail
  • Data processing

Languages

Spanish
Professional

Timeline

Assistant Manager

Glovis America Inc.
06.2017 - Current

Business Development Center Specialist

Audi South Coast
06.2010 - 06.2017

Some College (No Degree) - Child Development

Orange Coast College

Similar Profiles

CREATE PROFILE
Genesis Pesqueda