Genesis Palacios
Bakersfield
Summary
Customer-focused Server and Cashier with expertise in cash handling and teamwork. Skilled in order processing and ensuring positive guest experiences in fast-paced environments. Committed to maintaining cleanliness, adhering to company standards, and promoting menu items while providing support to team members. Eager to learn new skills and take on additional responsibilities to enhance service quality.
Overview
4
4
years of professional experience
Work History
Server
El Zarape
Bakersfield
12.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Resolved customer complaints with professionalism and empathy, contributing to positive dining experiences.
- Served high volume of daily customers efficiently, ensuring timely service and satisfaction.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
Vallarta
Bakersfield
12.2022 - 12.2024
- Operated cash register to process payments accurately and efficiently, ensuring smooth transactions.
- Handled cash, credit, and gift card payments accurately.
- Guided customers with product inquiries and store navigation to improve satisfaction.
- Educated customers on promotions and loyalty programs available in-store.
- Ensured cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations.
Education
Associate of Arts - Elementary School Teaching
Bakersfield College
Bakersfield, CA08-2027
Skills
- Team collaboration
- Communication skills
- Customer service
- Food safety
- Cleanliness standards
- Item promotion
- Cash handling
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Server
El Zarape
12.2024 - Current
Cashier
Vallarta
12.2022 - 12.2024
Associate of Arts - Elementary School Teaching
Bakersfield College