Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Genesis Ordaz

San Jose,CA

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Leasing Specialist

Abode Property Management
05.2023 - Current
  • Preparing and executing new lease agreements and terminations according to property standards and regulations
  • Effectively communicating leasing terms, property features, and rental policies
  • Provide current and prospective residents with the best possible customer service
  • Familiarity with property management software and tools
  • Maintaining organized records of leasing transactions and tenant information
  • Implementing effective problem-solving strategies to ensure tenant satisfaction
  • Working effectively with colleagues to provide a seamless leasing experience
  • Managed over 80 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
  • Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
  • Assisted property managers in preparing and analyzing leasing reports for upper management, identifying trends and areas for improvement.
  • Maintained accurate records of all leasing activity, providing valuable data for management decision making.
  • Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
  • Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
  • Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
  • Kept meticulous records of correspondence between management and tenants.

Office Administrator

Milpitas Chamber of Commerce
04.2022 - 02.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
  • Streamlined appointment scheduling for executives, optimizing their daily agendas for maximum productivity.
  • Assisted in creation of performance reports, providing insights that informed management decisions.
  • Coordinating and executing public and company events with Board Members and Ambassadors
  • Assisting with membership enrollment, membership retention, Certificate of Origins and renewals
  • Controlling office correspondence, complaints, and queries
  • Liaising with suppliers and contractors.

Office Manager

State Farm Insurance
09.2017 - 04.2022
  • Interface with customers in a fast-paced, high-volume environment under limited supervision
  • Responsible for using my professional judgment to interpret internal policies, guidelines and then using subsequent findings to make decisions that encourage customer loyalty, trust, revenue, growth, and retention
  • Empower customers to make informed decisions by exchanging accurate product information and providing reasonable options
  • Analyze customer’s unique needs to present and be knowledgeable of options to meet needs
  • Perform data entry and data migration projects
  • Consult with cross-functional work groups to find solutions and suggestions for customers
  • Track trends and software issues
  • Monitor solutions
  • Train and develop unseasoned associates.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Assistant Manager (Seasonal)

San Jose Downtown Ice
11.2012 - 02.2022
  • Train and develop new employees including new managers
  • Maintain an overall management style that follows company best practices
  • Provide feedback to streamline processes
  • Develop and execute employee schedule for 30 - 40 staff
  • Manage cash operations that include POS software system and $700k in revenue that includes over $300k in cash, on a seasonal basis
  • Work with General Manager to manage and execute tasks related day-to-day operations
  • Liaison to head office from temporary site location
  • Ensure that health, safety, and security rules are followed by staff and customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.

Customer Service Sales Representative

State Farm Insurance
07.2015 - 04.2017
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

Caregiver

In Home Supportive Services
11.2019 - 08.2020
  • Provide care and responding to elderly and disabled clients in a patient, professional, and compassionate manner
  • Supervision, oversight, and accountability for daily operations
  • Financial accountability
  • Prescription medication management
  • Transport clients to medical appointments
  • Assisting with meal preparations and Nutrition
  • Help with personal hygiene and care
  • Home maintenance and housekeeping
  • Medical advocacy
  • Home management and assess care plan regularly
  • Assist with mobility
  • Reporting and monitoring concerns.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.

Education

Business Administrative -

Foothill College
Los Alto Hills, CA
09.2024

Diploma -

Milpitas Adult Education
Milpitas, CA
05.2016

Skills

  • Team Collaboration
  • Creative Problem-Solving
  • Customer service expertise
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Computer Proficiency
  • Administrative Support

Certification

  • Property and Casualty License
  • Life, Accidental and Health License
  • Insurance Bank Certified
  • Notary License

Languages

Spanish
Full Professional

Timeline

Leasing Specialist

Abode Property Management
05.2023 - Current

Office Administrator

Milpitas Chamber of Commerce
04.2022 - 02.2023

Caregiver

In Home Supportive Services
11.2019 - 08.2020

Office Manager

State Farm Insurance
09.2017 - 04.2022

Customer Service Sales Representative

State Farm Insurance
07.2015 - 04.2017

Assistant Manager (Seasonal)

San Jose Downtown Ice
11.2012 - 02.2022

Business Administrative -

Foothill College

Diploma -

Milpitas Adult Education

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Genesis Ordaz