Genesis Negrete
Canoga Park
Summary
Dynamic hospitality professional with extensive experience at Chili's Bar and Grill, excelling in customer service and mixology. Proven ability to resolve conflicts and enhance guest satisfaction while managing high-pressure situations. Bilingual in English and Spanish, skilled in training and development, ensuring a seamless dining experience and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Chilis's Bar and Grill
West Hills
11.2015 - Current
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartener/Server
Whitehart
Woodland Hills
07.2023 - 12.2023
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Dispatcher
Sherman Trucking
Reseda
01.2022 - 03.2023
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Maintained logs of all incoming calls and assigned tasks.
- Assigned drivers to appropriate routes based on customer needs.
Education
Certification - Human Resources
Pima Community College
Tucson, AZ01-2025
GED -
Pierce College
Woodland Hills, CA09-2017
High School Diploma -
Reseda High School
Reseda, CA08-2015
Skills
- Employee training
- Payroll administration
- Recruitment strategies
- Human resources management
- Customer service
- Problem solving
- Time management
- Hospitality and accommodation
- Strong multitasking
- Mixology
- Customer service expertise
- Fluency in English and Spanish
- Conflict resolution
- Data entry
- Training & Development
Affiliations
- Working out
- Reading books
- Journaling
- Budgeting
Certification
- Certification in Human Recourses
- Bartending License
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Bartener/Server
Whitehart
07.2023 - 12.2023
Dispatcher
Sherman Trucking
01.2022 - 03.2023
Bartender
Chilis's Bar and Grill
11.2015 - Current
Certification - Human Resources
Pima Community College
GED -
Pierce College
High School Diploma -
Reseda High School
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