GENESIS MIRANDA

Brampton,Canada

Summary

Results-oriented professional with extensive experience at Plomberie Allard et Ricard, specializing in customer service and billing operations. Proven ability to resolve complex issues and improve cash flow management through strong organizational skills and effective communication. Multilingual in English, Spanish, and French, facilitating smooth client interactions.

Overview

years of professional experience

Work History

Admin Assistant: Billing and Customer Service

Plomberie Allard et Ricard

Montreal, Canada

10.2020 - 10.2024

Calculated, prepared, and issued customer account documents with high accuracy.
Proactively generated and dispatched invoices to streamline billing operations.
Maintained consistent follow-up on accounts receivable to enhance cash flow management.
Collaborated with accountant to ensure timely processing of payments.

Administrator/customer account

LEESTA INDUSTRIES LTD.

Montreal, Canada

09.2017 - 09.2020

Interacted with new and existing clients via phone, email, and in person to provide information on the cost of services and the ordering of chosen services.
Entered and managed customer work orders, and provided assistance with claims, accounts, and closings.
Responded to, investigated, and resolved complex customer issues/emergencies in a timely and professional manner. Organized and maintained the database for marketing purposes. Responsible for invoices, employee time sheets, etc. Trained new hires in the admin department. Department:
Coordinated with all internal departments to ensure seamless operations.
Managed office inventory and restocking.
Managed the front desk when reception was unavailable.

Education

High School Diploma -

ÉCOLE SECONDAIRE CAVELIER DE LASALLE

Montreal, QC

06-2010

Skills

Customer service excellence
Effective communication
Adaptability and problem-solving
Quick learning
Initiative and drive
Team collaboration

Dynamic assertiveness
Organizational skills
Time management
Office tools proficiency
Adaptive learning
Fluent in English,Spanish & French

References

References available upon request.

Timeline