Genesis Mendoza
Delhi
Summary
Detail-oriented Cashier Team Lead with an expertise in customer service and compassionate about customer satisfaction. Proven ability to manage teams, handle transactions, and resolve customer issues effectively. Strong focus on adaptability and promoting customer loyalty to drive business success.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead/Barista Trainer
Panera Bread
Turlock, CA
02.2023 - Current
- Supervised cashier team to ensure efficient transactions and exceptional customer service.
- Trained new staff on cash handling procedures and operational best practices.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Assisted in sales promotions, driving increased store traffic and revenue growth.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Prepared high-quality espresso beverages and specialty drinks to meet customer preferences.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Nursing Home Volunteer
Grace Home
Turlock, CA
01.2023 - 04.2023
- Assisted residents with daily living activities, promoting independence and enhancing quality of life.
- Provided companionship and emotional support to residents, building strong relationships and trust.
- Maintained a clean and safe environment by adhering to health and safety protocols during volunteer shifts.
- Documented resident interactions and activities accurately, contributing to care assessments and evaluations.
- Enhanced resident well-being by providing compassionate companionship and engaging in meaningful conversations.
Education
High School Diploma -
Delhi High School
Delhi, CA05-2023
Bachelor of Science - Business And Managerial Economics
University of California, Merced
Merced, CA05-2027
Skills
- Customer service
- Problem-solving
- Positive attitude
- Store opening and closing
- Money handling
- Friendly
Languages
Spanish
Full Professional
Timeline
Cashier Team Lead/Barista Trainer
Panera Bread
02.2023 - Current
Nursing Home Volunteer
Grace Home
01.2023 - 04.2023
High School Diploma -
Delhi High School
Bachelor of Science - Business And Managerial Economics
University of California, Merced