Genesis Marulanda
Toronto,ON
Summary
Experienced hospitality professional with a proven record of delivering top-tier customer service in fast-paced settings. Team-focused, adaptable, and reliable, with strong multitasking, communication, and problem-solving skills. Committed to maintaining a clean, organized workspace and ensuring guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sr Client Service Representative
CIBC
08.2023 - Current
- Accurately balanced cash drawers handling up to over $25,000 daily, maintaining a 100% error-free record.
- Directed a team of 3–4 tellers, assigning tasks and monitoring performance to improve transaction speed
Sales Associate
Little Burgundy
10.2022 - 03.2024
- Greeted and assisted an average of 50+ customers daily, creating a welcoming atmosphere that enhanced customer loyalty.
- Increased sales by up to 15% month-over-month through personalized product recommendations and relationship-driven service.
Server
Eggsmart
03.2023 - 08.2023
- Managed 6–8 tables at a time during peak hours, maintaining high service standards and ensuring timely order delivery.
- Delivered food and beverages within 5 minutes of preparation, consistently meeting guest expectations and enhancing overall dining experience.
Cooperative Education Student
Remax Hallmark
03.2022 - 06.2022
- Provided administrative support by handling 20+ incoming calls daily, organizing files, and sorting mail efficiently.
- Prepared meeting rooms and materials, and accurately recorded key information to support team productivity.
Skills
- Exceptional Customer Service
- Multi-tasking strength
- Excellent people skills
- Cash Handling
- Problem-Solving
- Well-organized
- Verbal Communication
- Time Management
- Sales experience
Certification
- Smart Serve Certified, Ontario – Valid (Year of 2023)
Timeline
Sr Client Service Representative
CIBC
08.2023 - Current
Server
Eggsmart
03.2023 - 08.2023
Sales Associate
Little Burgundy
10.2022 - 03.2024
Cooperative Education Student
Remax Hallmark
03.2022 - 06.2022
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