Genesis Jimenez Ramos
Alhambra
Summary
Motivated professional with over 7 years of leadership and operational experience in dynamic environments across the U.S. and internationally. Demonstrated expertise in team management, problem-solving under pressure, and adherence to quality and safety standards. Recognized for attention to detail, discipline, and quickness in learning hands-on skills. Committed to contributing strong work ethic and adaptability to drive long-term growth.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Gen Korean BBQ House
Alhambra
02.2024 - Current
- Supervise daily operations and lead a rotating team of 80 to 100 employees in one of the busiest GEN Korean BBQ locations.
- Coordinate shift assignments, ensure labor compliance, and support efficient team performance during high-volume service hours.
- Train new staff across multiple roles, ensuring adherence to company standards, and service quality.
- Resolve real-time operational issues, manage customer escalations, and maintain a safe, organized work environment.
- Handle daily inventory control and operational reports, helping maintain cost efficiency and accurate product tracking.
- Recognized for strong leadership, multitasking ability, and commitment to staff morality and productivity.
Sales and Customer Support Manager
BetUS
San Jose
10.2019 - 02.2023
- Supervised a cross-functional team in a global online company.
- Managed departments' KPIs, shift coverage, and daily reports to ensure optimal performance and compliance.
- Conducted training programs for new hires, focusing on accuracy, fraud prevention, and customer satisfaction.
- Coordinated with IT, customer support, and marketing departments to streamline communication and service delivery.
- Led quality assurance initiatives, implementing procedures that reduced service errors by over 20%.
- Promoted twice during tenure due to strong leadership, attention to detail, and ability to handle sensitive tasks with confidentiality.
Education
High School Diploma -
Liceo Dr. Jose Maria Castro Madriz
San Jose, Costa Rica12-2020
Skills
- Fast learner and quick adaptation to new tasks
- Operational leadership and team management
- Bilingual communication (English and Spanish)
- Quality control and compliance
- Process improvement and workflow optimization
- High stress decision making
- Safety awareness and hands-on work
- Customer service excellence
- Scheduling, training, and coaching
Additional Information
- Available to star immediately for full-time employment
- Authorize to work in the United States (Valid work permit)
- Comfortable working in active, hands-on environments for extended periods
- Quick to learn technical processes and safety procedures
- Seeking long-term growth within a stable and team oriented company
Timeline
Restaurant Manager
Gen Korean BBQ House
02.2024 - Current
Sales and Customer Support Manager
BetUS
10.2019 - 02.2023
High School Diploma -
Liceo Dr. Jose Maria Castro Madriz
Similar Profiles
Guadalupe Alonso-AguilarGuadalupe Alonso-Aguilar
Food Runner at Gen Korean BBQ HouseFood Runner at Gen Korean BBQ House
Dillan DuongDillan Duong
Food and Beverage Specialist at Gen Korean BBQ HouseFood and Beverage Specialist at Gen Korean BBQ House
Joshua ChungJoshua Chung
Server at Gen Korean BBQ HouseServer at Gen Korean BBQ House
Salvador BustosSalvador Bustos
Quality Control at Paige Denim LLCQuality Control at Paige Denim LLC
Salvador SaucedoSalvador Saucedo
Commercial Janitorial Cleaner at Cesar Floor Maintenance & Cleaning ServiceCommercial Janitorial Cleaner at Cesar Floor Maintenance & Cleaning Service